unexplained
1 TopicLast month my remaining data increased on certain days?
I became a HughesNet customer / satellite internet user for the first time on April 2nd. For the first 2weeks I had certain days where my remaining data (both Plan Data and Bonus Data) would increase; sometimes back up to the full 20GB on my plan. I've included snap screen pics of my usage history and at the top it says Used but at the bottom it says Remaining (highlighted) for the same #. I didn't understand the calculation process, but the results were sure in my favor. I thought "Wow internet data must stretch longer than mobile data." Come April 17th the usage chart showed we had 20GB of remaining Plan Data. That made me think we could switch down to the 10GB plan. When I did (April 18th) the data ran out in no time - even though we didn't add any devices/services or change our browsing/streaming habits. I called Hughes to find out what had changed to increase the amount of data we were losing daily. Unfortunately the foreign girl I talked to did not understand what I was asking and 45 minutes later I had 3 free data tokens and her brilliant advice to switch my TV from the 2.4G Network to the 5G, but no real answers. By the 23rd we were out of Plan Data. So the beginning of this month I changed back to the 20GB plan. And despite the fact that I REMOVED some devices and RESTRICTED data to certain apps, we ran out on the 11th! I've made some more changes but with such a leak I refuse to buy tokens that might last an hour or 2, so I'm waiting for the 1st when we re-up to see how fast the GB's will go now. This means we've paid for "high speed" internet but since the 12th we've had to use the degraded Data for Dummies speed internet 😒 Can anybody explain this phenomenon?Solved5.8KViews0likes7Comments
