Buffering Slow Internet and E-mail times out
I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you have to wait for it to load more so you can keep scrolling down the page. You-tube buffers constantly even with data saver turnedoff and resolution as low as it will go. E-mail will time out and reload the same messages several times if there are any large attachments. It's extremely difficultto participatein on-line college classes. This happens with all my devices, Wired desktop, laptops, mobile phones. Normally I keep Wifi turned off. Speedtest shows my download speed mostly between 20 and 60 Mbps and my upload speed was 2.1 Mbps when I last checked. I have called tech support numeroustimes when I have been having problems and they had a service tech come out this past week and he couldn't find anything wrong, All he did was take a few pictures of the dish, checked the coax connections and connected into my wifi with his phone to run some checks then told me everything looked fine and he didn't know what else to do. I am to the point now that if I want to watch something on You-tube I just use my mobile data. Most of the time the weather is clear when I am having problems and it happens during different times of the day and night. I also have not been out of data. LAN Throughput is ***** 96.56 Mbps Satellite Receive Signal Strength 104 https://testmy.net/stats/?&t=u&d=03232019&x=90&l=50&q=KF4IPCSolved16KViews0likes31CommentsNo reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago.
No reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago. I haven't had a moderator reply to my problem in over a month, Whats the deal? My bill is paid and I still don't have reliable Internet. I am tired of dumping money down the drain and no one is willing to help me sort this out. I have had this problem from day one when I had this installed in December 2018. I had a tech sent out here over a month ago and all he did was check the connections and connect his phone to Netflix for 30 seconds and tell me it was working, How is connecting his phone to my Internetfor less than a minute going to tell him my Internetis working? Last I was told was I was being referredto theHome Tech Support department Free of Chargeand then I was told by HTSit was going cost me around $200 for them to connect to my devices to fix the problem. I shouldn't have to pay to have my Internetfixed when it has never worked from the beginning and besides my devices work fine when they are not connectedto HughesNet. I either want my Internetfixed and get the speeds advertisedor terminate my accountwithout early termination fees.Solved8.9KViews1like6Comments
