About El Dorado Netwo

You'll get a new radio and modem, and a repoint to the Gen5 satellite, which is just a couple of degrees west of where your dish is pointed now. The dish and its mount should be OK as is, but the Technician will change out the arm in front to be compatible with the new radio.   If you're on SpaceWay now, you're going to love Gen5.   Call a local Retailer to place your upgrade order: https://www.hughesnet.com/get-started/how-to-buy/find-dealer 🙂   ... View more

Have you tried just doing it Old School and manually entering the wireless password into your printer?  Other info: http://h30434.www3.hp.com/t5/Inkjet-Printing/WPS-Error-on-DeskJet-3050A/td-p/1605779 http://h30434.www3.hp.com/t5/Inkjet-Printing/How-to-connect-my-hp-deskjet-3052a-to-my-router/td-p/1801241 ... View more

I've noticed this, too. That button definitely needs some better kind of tactile or visual feedback to let you know something is happening.   What I did was select the WPS Push Button option on my phone, then I gripped the modem to keep it from moving, firmly pressed the WPS button in as far as I could, and then held it for a few seconds. The phone connected almost immediately. ... View more

@motobojo wrote: One advantage to this forum is the presence and participation of hughesnet reps who can actually fix problems for you.  That's correct. The Gen5 Facbook Group we created was not intended to be a duplicate or replacement for the HughesNet Customer Support Forum here, and it  can't offer the same level of service or support. It's primarily a discussion group with it's own interests and rules, specific to Gen5 only, and doesn't cover other HughesNet products or services.   It's also not run by, or supported by, HughesNet. ... View more

@Drewman wrote: Thank you Liz. I called the number you posted today and was again told that uprading to Gen 5 is not an option for me until sometime in April and that I would have to call back then. He wouldn't take my info and wouldn't accept an order, he just told me I had to call back next month.  That's most likely correct. Some areas/beams are rolling out later than others. This applies to new customers and to upgrades.   Also, you may need to wait a bit until they free up some "space" on Jupiter 17, your current satellite. This should happen naturally in a few months by attrition as some customers fall off. Until then HN may have problems providing these higher speeds and plans because of congestion on J17. In any event, you'll need a new HT2000 modem to support the higher plans. Moving to J19 will also require a tech visit. ... View more

@TampaGal wrote: I must have been already moved to Gen5 because I spent over an hour on the phone with tech support Thursday night trying to resolve my slow speed issues and today they were supposed to call me back to do further testing.  They have not called me, but I went online to test again, and my speed is much faster. Now I just need to call and see if they can move me to the $49.99 20G price plan.  That is less than I'm on now and I already have the Gen5 router.  After all I've been through I don't see why they would not do that for me. If you still have an HT1xxx modem, then you are still on a Gen4 plan. If you have a HT2000 modem, then you are most likely still on a Gen4 plan, unless someone repointed your dish from J17 to J19. Otherwise, Gen5 plans are not slated to become available on J17 for a few months until they can free up some capcity,  ... View more

Did you finally get installed?   We're excited by the speeds and the lack of a hard data cap. We have a lot of customers who are unhappy with our local Cable and DSL service. Finally, Gen5 offers a product that competes favorably with both. ... View more

Here you go: ... View more

I think the three main Game Changers are: No Hard Data Caps - Many users who hit their data allowance won't even notice that speeds have dropped to 1 Mbps. I have a lot of AT&T DSL users in our area who are getting less than that, even on a good day. Basically, that equals unlimited data access. Built-in WiFi - It's been estimated that at least 50% of HN tech and service calls are for issues with routers. Built-in WiFi will allow HN techs to reach into the modem, see what it's doing, and pinpoint which devices are using data. Smart Video Compression - The Video Data Saver will conserve data for the average user who really doesn't understand video resolution or how to manage its impact on data use. Even if a user has been throttled, 1 Mbps is still enough to stream in standard resolution. ... View more

Envious. We have to wait until April 01 to start installing in our beam up the hill from you. In the meantime, we can't install anything - Gen4 or 5. Oh well 😞 ... View more

Try: Start a new post about your issue so it doesn't get mixed up with this one. Connect one computer directly to the HughesNet modem to completely bypass the router and see if it makes any difference. I have the Ultra package that's supposed to provide 15 down and 2 up.  Those are "up to" speeds, not guaranteed. Nonetheless, you should be doing better than 1 Mbps down. Where are you testing speeds? Try testmy.net. Again, bypass the router to rule it out. Doubt your speeds are DNS related. ... View more

You mean: 192.168.0.1? Usually, you don't need to change your computer's DNS settings from auto, and most people don't know how to do this anyway. FWIW, if you are keen on changing your DNS, I've found it's generally better to use an external DNS Server such as Google's at 8.8.4.4 and 8.8.8.8. ... View more

El Dorado, when and who were you informed of this by? Had convos with two of my (former) customers over the last few months who said  the printed instructions mentioned returning of the LAN cable. Unlikely, but I'll see if I can get a copy. ... View more

I'd like to think HN wouldn't bother to make an issue about it if the cable was missing.. ... View more

Next they will be requesting that the twist ties that came with the LAN cable and power pack cable be returned.    I'm saving up a bunch of those, just in case 🙂 ... View more

Maybe it incorporates this special speed up technology LOL: https://www.youtube.com/watch?v=lG5cEik2ABY ... View more

Yeah, I thought it was a bit "excessive." I could understand reconditioning and redeploying a modem, radio or power supply. But a used LAN cable? ... View more

And now, they also want the LAN cable returned. ... View more

The satellite was launched successfully a few days ago. It should come online and be available for service towards the end of March 2017. ... View more

You might want to post your HughesNet modem's serial number so that one of the HughesNet Reps here can locate your account.. ... View more

Did you mail off a Rebate Form? ... View more

Thanks, good to know. ... View more

Liz, please clarify, is he/she indeed on a residential purchase plan? ... View more

I should add, you can get some/all of your purchase back. It will take you 30 months to recoup your upfront purchase money by not paying the $9.99 lease fee. Or, after your 24-month contract is up, you may be able to sell some of the equipment you purchased to recover part of your purchase money (unfortunately, not very much since there is virtually no market for used satellite Internet gear). ... View more

Anyone who pays $300 upfront ($299) is not paying a deposit. You did, instead, elect to purchase the equipment and pay for the install under the purchase option in lieu of paying an additional $9.99/mo. lease payment under the lease option. There was already an upfront discount of $100 applied to the normal purchase price of $399. ... View more

Ah! it's after 60 days, not 90. Thanks  ... View more

AFAIK, HughesNet does not have a "$50 VISA Gift Card" offer. Some independent HughesNet Retailers may offer this but it's not sponsored by HughesNet. There is a $50 discount offered in some areas. Until June 30, it was offered as an instant $50 discount off the first month of service. On July 01, it became a $50 rebate after the first 90 days of service, again offered only in some areas. How, when and where did you order your HughesNet service? ... View more

You need to download the rebate form at http://rebate.hughesnet.com. The instructions will be on the form. Use 100Q1 for the rebate code. ... View more

One of our customers tried using an AT&T cell-over-Internet box (AKA a "FemtoCell") and it didn't work. ... View more