Hi there,
I checked out what is going on and it seems there was a fiber line cut outside the ground station which is being repaired. Luckily we have backup systems that ensure you can still get online, but some sites/applications may see connectivity disruption until the excavation and repair are fully completed. A similar issue which could have caused connectivity to certain sites also occurred on 11/20.
For anyone who may be following this issue because you are having a similar problem, this affects customers pointed to Echostar 17, covering vicinity locations of Beam 20 (Iowa), 43 (Washington State), 50 (South Carolina) and 55 (Florida).
I will go ahead and apply a couple of days credit to your account in the meantime and will give you a heads up when it's been declared fixed. You might find out before I do if it gets fixed over night 🙂
Thanks,
Amanda
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