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ddew
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Re: Is Hughes Net going to sign the Keep Americans Connected Pledge?
The reason I am asking HughesNet to raise caps is because I am a new customer and I feel that I experienced a "bait and switch" sales pitch when I signed up. I was told that the middle plan would be sufficient for me, a single person who does not engage in gaming and uses very limited streaming. Within the first month, I exceeded my data plan! I inquired and was told that my bill (cost) would need to increase by 50% in order to jump to the next plan (which by the way is described as a "family" plan). Now I am stuck with a 2 year contract for a plan that does not even meet my basic needs PRIOR to beginnning to work from home. Do I pay the extra money for the next plan? If I do, how do I know that this plan will be sufficient for my basic needs? As usual, companies put profits before honesty. I thought HughesNet would be different. If you can buy an upgraded plan, then that means the satellite can provide more data. So, I ask again. Why won't HughesNet upgrade our data?8.5KViews1like2CommentsIs Hughes Net going to sign the Keep Americans Connected Pledge?
On March 12, 2020 Chairman Pai asked broadband and telephone service providers and trade associations to take the Keep Americans Connected Pledge. Given the COVID-19 pandemic and its impact on American society, the pledge asks providers over the next 60 days to: (1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; (2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and (3) open its Wi-Fi hotspots to any American who needs them. Many service providers are taking the Keep Americans Connected Pledge and will implement it as soon as possible. In addition to the pledge, the Unnamed urged providers to: (1) expand and improve low-income broadband programs (e.g. by increasing speeds and expanding eligibility). (2) adopt low-income programs if they don't have them now. (3) relax data cap policies as appropriate. (4) waive long-distance and overage fees as appropriate. (5) work with schools and libraries on remote learning opportunities. (6) prioritize the connectivity needs of hospitals and healthcare providers. Let's all ask HughesNet if they are going to take the Keep Americans Connected Pledge and ask what service accommodations customers can expect in your community. I need more data and speed to work from home and can't afford to pay more at this crisis moment!8.6KViews2likes6Comments