RobertOder
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Re: NEW email Problem!
I started with Hughesnet about 20 years ago, when I went out into the country. At that time, five emails were part of the service. I upgraded once, about 15 or more years ago. I never thought the newer upgrade was worth pursuing. I will dig it out, but be patient. I am at a satellite office (no pun intended) and I'll be back home in a week or so. The internet service per se has been remarkably reliable - albeit a bit slow at times - but in the last few years the email has degraded tremendously.4.8KViews0likes1CommentRe: NEW email Problem!
Im sure I can. It is at my main office, and I'll be there next week. At the time I signed up for Hughesnet, the agreement included up to 5 email address. They may have changed that since the date I signed up (twenty years ago), but the basic premise of an agreement is that one party cannot just arbitrarily fail to do what's agreed to without the other party being in agreement with the change. They cannot take away part of the agreed upon service any more than you can take away part of the agreed upon payment. Simple as that. Thank you for chiming in on this issue. I greatly appreciate all of you who have contributed in a positive manner. Robert4.8KViews1like5CommentsRe: NEW email Problem!
Hi Amanda: That screen is long since gone. I think we are at the point where HughesNet needs to commit the resources to widen the service bandwidth for email service and/or fix the software module that processes authentication to the server from third party clients (i.e. Outlook, Macintosh Mail, etc.). I have tried to use the webmail page, and, come on, it is a mess by any standard. We all have written service agreements with you to provide service that includes email. Even though you may wish you did not have this problem to fix, you are obligated to fix it. Please fix it. You need to improve the hardware and/or software. That is the bottom line. A Deal is a Deal. Thank you very much for your time. Robert4.8KViews1like7CommentsRe: NEW email Problem!
Hi Mark: Why don't you lighten up a bit? For most people, going to a free email service - as you have recommended - will work just fine. I, however, am in the real estate business, my email is on signs in two counties, and it will cost me more than $30,000.00 to change them all. With that expense in mind, it makes sense to try and fix the email problem first. The other factor at work here is that whether HughesNet considers this a priority or not, they are obligated by law to provide all of us a working email service because they agreed to do so at the time they entered into written contracts with us. Just because they may feel they have other priorities does not excuse them from it. I enter into contracts with people every day, and I assure you that they are all fully enforceable. If I have to spend that money to go elsewhere, I could successfully sue HughesNet and get that money from them for breach of contract. Rather than pointing that out to them, I'm trying to be patient, cut them some slack, and give them a chance to fix things. In the end, they are obligated to do so. I'm even willing to try and help if I can. I try to not criticize others, because I feel their pain. Right now Im feeling it in my pocketbook. Very badly. We are not doing anything wrong by asking HughesNet to perform as they are obligated to do. Although @hcicles may not have expressed himself in the most highly diplomatic manner, his facts are sound. I, too, have wasted many an hour with the customer service phone line. I was once talking with a young man who was adamant that HughesNet was a WiFi company. When I mentioned to him that they are in the Satellite Communications business, he did not have a clue what I was talking about. We should all try to stick together as a community and help each other out. Let's not be so flamingly critical of each other for expressing their authentic pain. Robert6.3KViews0likes1CommentRe: NEW email Problem!
a few minutes ago, I attempted to Reply to the above message again. I received the following message in Red: "Authentication Failed Authentication Ticket Mismatched, failed authentication" Now, what's going on this time? PLEASE just fix your email! It will cost me a small fortune if I have to go to another service provider for email. email is part of this service. Robert7.4KViews1like10Comments