About RobertOder

Hi Amanda:   I experienced  login rejections again this morning.  Perhaps the email server lacks sufficient bandwidth to keep up with the number of logins requested?     I am unaware of any other underlying issues.  What are you referring to?   Robert ... View more

Hi Amanda:   The issue is not fully resolved.  My email client (Outlook 2019) is able to log into the email server, but I cannot seem to completely download my email.  I get occasional tiny bursts.  The duty cycle of the bursts is about ten percent or less.   I have plenty of connedction bandwidth.  I just ran a connection speed test that yielded 41 MB download speed and 3 MB upload speed.   Other sites load quickly.  The bird is functioning great.   Clearly, something has gone wrong with the HughesNet email system, and I dont believe it is connected to the COVID issues/number of users.  Looks to me like a bug somewhere in the module that interfaces to automated client logins.   Please let me know what is going on.  I need to know what to expect.   Thank you very much.   Robert L. Oder Former Hughes Engineer ... View more

Hi Amanda:   Has there been any progress on resolving this issue?     Robert ... View more

Thank you, Amanda.    It looks like there a problem at the server in the interface that accepts automated logins friom email clients.  I ran speed tests last night showing excellent speed and connectivity, and low latency while at the same time, my email logins were rejected.  It is working now, but only in bursts with long pauses in between.   I sure hope your staff can get this fixed.  email is a critical resource during this crisis.  I have staff that need it badly.  We are in a rural area with no fiber or copper connections!  The Webmail interface is working, but it is a pain.   Please keep us apprised as to the status of the system.   Thank you very much.   Robert L. Oder ... View more