About RobertOder

wow!  after 20+ years, my first kudo! ... View more

Hi Gabe:   We had this same discussion about a year ago.  Your advice is good, and it is well taken.  The reason I have stuck it out this long with Hughesnet email is because we are in the real estate industry, and that email is on several buildings all around town.  The change out to replace those signs will cost me about $30K but at this point it is what Im going to do.  Of all of them, professional gmail, with a custom domain, appears to be the best.  Google has a huge data center that is well staffed 24/7, and although they mine your email, I have never heard anybody complain that their gmail went down.  If you have any further suggestions, I'd be glad to hear them.   The HughesNet satellite system is really pretty good.  I live in a rural area in the mountains on a ranch and I work out of my house.  HughesNet is still my only choice for ISP.  It has been quite reliable - albeit a bit slow at times - but it has been quite good for nearly 20 years now.  The email system started getting flakey a few years ago.   Have a great New Years!   Robert Oder Temecula, CA ... View more

Hi Damien: Thank you for your truthful response.  It has now been more than 24 hours since the problem began, and I still am unable to utilize my email account.  I live in a rural area with no other choice for internet and this is very difficult for me.  At this point, I am insisting that it is reasonable to expect that somebody at HughesNet does what it takes to get this email up and running immediately! Thank you. Robert   Robert ... View more

Thank you, Maratsade.   ... View more

For the record, I am using port 587 for outgoing email, no SSL.  This works sometimes.  When I activate SSL it NEVER works.  For incoming, I use port 110, again, no SSL.  This works sometimes.  When I activate SSL it NEVER works.  I can see no rational explanation for what days/hours these settings (with no SSL) fail.  Although I would like to say that this fails during obvious high traffic hours, there is no rhyme or reason to dates/times of failures.  Perhaps the entire network world wide uses the same server facility?   The string of info that somebody just sent me is two months old.  Can Tech Support please state the currently recommended settings?   I use  ... View more

Nice to hear from Gabe!  Happy New Year!     I worked for many years in Engineering at Hughes Aircraft in El Segundo, in the Highbay in S1, where spacecfaft are assembled.  It is always good news when a bird actually makes it into space.  Sometimes, it felt like a miracle.  As a former Hughes engineer, I feel qualified to address these issues on a technical level.   While it will be a good thing for HughesNet, I seriously doubt the launching of another spacecraft will have much to  much to do with solving the current problem.  I suspect the (software) access ports, where email data files enter and exit the email server, are congested, due to the general world-wide increase in online data activity resultant from work-at-home and school-at-home.  This causing problems at the server and many requests to log into the server end up being denied.  It is a semi-intermittent problem.  This is a land-based, not a space-based problem.     I would GREATLY appreiate it if someone from Hughes Tech Support would weigh in on this discussion.  Specifically, what are the data ports you suggest we use these days when setting up email clients?  Can you expand the system and add some ports?  Should we use SSL or not?  Are there any back up server addresses available?  Please answer me.  I am clearly not the only one having this problem and this has been going on long enough.   Robert ... View more

Hi:   Perhaps Frank is having the same problem?   For the record, I have had continuous difficulties getting my mail using an email client.  This has been going on since March.  It works less than 25% of the time, and it appears thst competent Technical Assistance staff are frequently unavailable.  The phone-in people are of highly limited skills.  One reset my password without asking first.  The other blamed it on my email client, which works perfectly with several other email services.  He simply did not want to help.  This problem occurs accross five different computers at two different sites.  It is not a specific computer or local site problem.   Can anyone state on the record what the Correct settings are these days?  Ports?  SSL yes or no?  IDs?  Are there any technical support staff out there any longer?     Robert ... View more

there does not appear to be anyone working there these days who has any clue.  i am in a remote location so I dont have any other good options or I would have pitched Hughesnet years ago.  Using a Sprint Cell phone as a hotspot via a Magic Box worked very well in my location up until the time sprint merged with T Mobile.  After that, the great Sprint cell service I used to have here went away.  They reprogrammed that cell to do other things.  So Im stuck with Huge Aircrash for the present... ... View more

I guess it is time to give up on Hughesnet. ... View more

I created the second thread intentionally, to try to get a response, because nobody responded to the first thread.  Do you have a technical solution to offer for this technical problem?  Or are you just trying to scold me?  I have 30 years experience as an electrical engineer, (including working at Hughes Space and Comm in the eighties - where we invented this stuff...) and I'm pretty certain the problem is not on my end.  I can see from what others have posted that others have also had this problem, using a variety of devices and clients.  Yesterday when I spoke with technical support it was as though I was talking to a child.  One of them even changed my password without even asking me about it first, so I'm getting pretty fed up.     Hughesnet email has always been flaky, but it has become much worse this year.  I have to put up with it because I'm in a remote location.   Where is online tech support? ... View more