I am in a rural area in the high desert of California. We have a provider called Supernet360 which is now providing internet service. It's direct line-of-sight microwave signal, but significantly better than the speeds I was getting with satellite.
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Since my employer mandated that all office staff follow guidelines to self-isolate as a result of the COVID-19 pandemic, I needed to transfer my workstation to my home office on Friday, March 20, 2020. Alas, because I was having ping rates in the 800's and data speeds in the 1.8 Mbps or less range, I found it impossible to fulfill my work requirements on the Hughesnet service. Even with priority being given to business applications, I was unable to join mandatory office Zoom meetings, access Office365, or connect to Dropbox. Therefore, as a result, I changed service provider to a different local solution. As of this afternoon, the Hughesnet modem was disconnected and the new service installed. I'm pleased to report a significant increase in speeds, and I can now fulfill my obligations to my employer. I wish to cancel my service and hope that Hughesnet will consider waiving the early termination fee because they were unable to provide a satisfactory product in order to allow continuity of business. I realize this is a stretch, but since I've been a customer for several years, I think it fair. If the Early Termination Fee is not waived, I need to know the final amount (which, without examples, is confusing to calculate based on the description), because my employer has offered to pay any expenses related to changing service. Thank you for your assistance.
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