Lschwen
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Re: System light out on modem, no internet
Liz GabeU The tech just left. He adjusted the dish in all of about 5 minutes and got it back up to a 94-96% receiver strength reading, but said everything else on our network was working okay. It was the same guy that installed it for us originally (Toby) who is a really nice guy. He said most likely the wind knocked it out of alignment but tightened everything down to make sure it would stay put.8KViews1like2CommentsRe: System light out on modem, no internet
Ironically, as soon as I posted that last message, the system light came back on and internet is working again. Satellite receiver strength still shows in the 60s, and data is throttled (we are in fair use mode currently), but internet is actually functioning at this time. So the main issue seems to have resolved itself with just time. I appreciate the response though. If we continue to have further issues I will see about getting a tech to come out to try to repoint the radio. But as of right now it seems to be receiving well enough as it has been.8.8KViews1like8CommentsRe: System light out on modem, no internet
Okay so I was able to get into the system control center finally. Satellite receive signal strength is bouncing to as low as 13 and highest I've seen it get to was 68 (and everywhere in between over the course of the last few minutes...but seems to be steady in the 60s for the most part). Also, minimal wind outside right now. Below are what the current readings displayed: System summary State code 12.7.2 - transmit problem has occurred. Summary operational status - down Usage remaining - not available System status Satellite receive status - up Satellite transmit status - down (12.7.2) LAN status - up 100M FD IP gateway association status - associating... TCP acceleration - down Web acceleration - up Suspension state - not suspended Software download state - up to date WAN Satelite receive signal strength - 65 Data packets received - 0 Control packets received - 349718 Bursts transmitted - 904 Packets transmitted - 35 Wi-Fi Packets received - 10876 Packets transmitted - 103908.8KViews0likes1CommentRe: System light out on modem, no internet
Right I know sometimes even just an inch or two is enough to mess up the reception. I have power cycled the modem twice with no change. I am going to leave it alone for now and will try to access the system control again later this evening. We usually only have intermittent problems when it is extremely cloudy/rainy and through severe storms, but this is the first time in a year we have had a problem like this. I used to work in IT so I've done the standard network troubleshooting with no luck, which is why I'm now reaching out...because it seems to be outside my own ability to fix.8.9KViews1like2CommentsSystem light out on modem, no internet
Today our internet stopped working suddenly. We had a wind storm come through the area, so I am not sure if the dish got moved from that or not. It appears in the same area as it was previously. Everything was working fine until about an hour ago (wind storm had been going on all day and caused no issues) when suddenly the internet just stopped working. I tried rebooting the HT2000W modem, however, no system light is on. All other lights appear to be flashing randomly, just no system light at all. All wires are connected, ethernet connected to computer, cable connected, etc. I am able to access the router admin login, but am unable to access the system control center or any other domain. Other posts showed this as being a possible modem issue. Obviously due to it being the weekend, I am unable to get in touch with anyone from customer support.Solved9KViews0likes13Comments