About Lschwen

@Liz @GabeU The tech just left. He adjusted the dish in all of about 5 minutes and got it back up to a 94-96% receiver strength reading, but said everything else on our network was working okay. It was the same guy that installed it for us originally (Toby) who is a really nice guy. He said most likely the wind knocked it out of alignment but tightened everything down to make sure it would stay put. ... View more

Liz, Thank you for that info, I appreciate you running the diagnostic and scheduling the courtesy visit to check things out. I will post back with the info. ... View more

I appreciate the input from you again, also thanks for that link to the gateway location info. Mine is in Billings, MT, which showed no weather issues in that area, but that is a great tool to have. ... View more

Ironically, as soon as I posted that last message, the system light came back on and internet is working again. Satellite receiver strength still shows in the 60s, and data is throttled (we are in fair use mode currently), but internet is actually functioning at this time. So the main issue seems to have resolved itself with just time. I appreciate the response though. If we continue to have further issues I will see about getting a tech to come out to try to repoint the radio. But as of right now it seems to be receiving well enough as it has been. ... View more

Okay so I was able to get into the system control center finally. Satellite receive signal strength is bouncing to as low as 13 and highest I've seen it get to was 68 (and everywhere in between over the course of the last few minutes...but seems to be steady in the 60s for the most part). Also, minimal wind outside right now. Below are what the current readings displayed: System summary State code 12.7.2 - transmit problem has occurred. Summary operational status - down Usage remaining - not available System status Satellite receive status - up Satellite transmit status - down (12.7.2) LAN status - up 100M FD IP gateway association status - associating... TCP acceleration - down Web acceleration - up Suspension state - not suspended Software download state - up to date WAN Satelite receive signal strength - 65 Data packets received - 0 Control packets received - 349718 Bursts transmitted - 904 Packets transmitted - 35 Wi-Fi Packets received - 10876 Packets transmitted - 10390 ... View more

Right I know sometimes even just an inch or two is enough to mess up the reception. I have power cycled the modem twice with no change. I am going to leave it alone for now and will try to access the system control again later this evening. We usually only have intermittent problems when it is extremely cloudy/rainy and through severe storms, but this is the first time in a year we have had a problem like this. I used to work in IT so I've done the standard network troubleshooting with no luck, which is why I'm now reaching out...because it seems to be outside my own ability to fix. ... View more