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Hello, We've recently had HughesNet installed on Saturday, and initially I was very impressed with the technician (even though he was promising 25 GIGabytes down, which makes no sense because we have a 20 GB monthly cap). Anyway, Monday morning we really started putting the network connection through the ringer after running of a Sprint hotspot with limited connection for about a week. As of right now, we have three laptops, three smart phones, and a kindle paperwhite accessing the internet at various times throughout the day and for various services. My main problem right now is some pages/services are not loading at all. Two of my kids are on laptops for school, which primarily use Google services (Drive, Classroom, etc.), and when trying to load a class syllabus on a Google Site with an embedded Google Drive PDF, they get this error: drive.google.com unexpectedly closed the connection We are also getting errors with other individual sites in Chrome: flocabulary.com - this site can't be reached; the connection was reset. Here are the things I've tried: Changing the DNS servers to Google's public DNS, cloudflare, clean browsing, both at the router and the endpoint level. No change, so I have reverted back to default on every device. Disabled UPNP on router/modem, as per this page: https://community.hughesnet.com/t5/Tech-Support/Resolution-for-Connecting-to-Certain-Websites-Xbox-Connectivity/m-p/77058/thread-id/55018 No change, but I have left it disabled for now. My theory right now is that because the ping response time is so high (avg 663.682) from all devices, which makes sense, because it's going to SPACE (thank you Louis CK:) Because of that slow response time, and I am thinking (though have not confirmed) that Chrome has such a low TTL, that is why certain sites are not loading. I am guessing Safari has a higher TTL? This is mostly conjecture at this point, and I am open to other ideas. As of right now I have not tried troubleshooting the wired/wireless connections, since to me that seems unrelated. I have also not seen much change in flipping between the 2G and 5G WiFi bands. Thanks for any help you can give! ... View more