About KathyVoss

KathyVoss · ‎07-15-2021

Hi Adriann2010, Thank you for voicing your concerns! I would be happy to assist you. Please send me a private message with your SAN or the phone number registered to the account. Kathy

KathyVoss · ‎07-14-2021

Hi CrystalP22, Thank you for voicing your concerns! I would be happy to assist you. Please send me a private message with your SAN or the phone number registered to the account. Kathy

KathyVoss · ‎07-13-2021

Hello, Thank you for reaching out, I would be happy to assist you. Please send me a private message with your SAN or the phone number registered to the account. Kathy

KathyVoss · ‎05-10-2021

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Kathy

KathyVoss · ‎05-04-2021

Hi Ljackson91, Thank you for voicing your concerns! I would be happy to assist you. Please send me a private message with your SAN or the phone number registered to the account. Kathy

KathyVoss · ‎12-22-2020

Hi Lisa, Happy Holidays please feel free to reach out again through our support line or our various social media platforms if you ever need help. We are more than happy to help! Kathy

KathyVoss · ‎12-17-2020

Hello, Thank you for reaching out, I would be happy to assist you regarding this issue. Please send me a private message with the SAN or the phone number registered to the account. Kathy

KathyVoss · ‎12-17-2020

Hello, Thank you for reaching out, I would be happy to assist you regarding this issue. Please send me a private message with the SAN or the phone number registered to the account. Kathy

KathyVoss · ‎12-16-2020

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Kathy

KathyVoss · ‎12-10-2020

Hello, Thank you for voicing your concerns! I would be happy to assist you with the issues you are having. Please send me a private message with your SAN or the phone number registered to the account. Kathy

KathyVoss · ‎12-07-2020

Hello, Thank you for voicing your concerns! I would be happy to assist you with the issues you are having. Please send me a private message with your SAN or the phone number registered to the account. Kathy

KathyVoss · ‎11-12-2020

Hello, Thank you for reaching out, I would be happy to assist you regarding this issue. Please send me a private message with the SAN or the phone number registered to the account. Kathy

KathyVoss · ‎08-27-2020

Hello Don, Thank you for reaching out, I would be happy to assist you regarding this issue. Please create a new thread regarding the issue you are having. Kathy

KathyVoss · ‎08-24-2020

Hello, Thank you for reaching out, After running diagnostics on your account, it indicates that everything is working. The download is 28.6 Mbps and the upload speeds are 1.7 Mbps. Try changing the setting when using Youtube from high definition to standard definition. Kathy

KathyVoss · ‎08-20-2020

That is correct the tech will contact you. Kathy

KathyVoss · ‎08-20-2020

Hello, Thank you for reaching out, I processed a work order for a technician to go out to your location courtesy of HughesNet. Kathy

KathyVoss · ‎08-14-2020

I'm not sure why the signal is doing that but from our end, all the diagnostics are showing the equipment working normally. If you have any problem browsing, we're happy to look into that. Kathy

KathyVoss · ‎08-13-2020

No problem, feel free to reach out at any time. Kathy

KathyVoss · ‎08-13-2020

Hi Gabe, After running diagnostics on your account, everything seems to be functioning on our end. There doesn't seem to be an issue with the alignment or the view of the dish. Kathy

KathyVoss · ‎08-13-2020

Thank you for reaching out, I would be happy to assist you regarding this issue. Please send me a private message with the SAN or the phone number registered to the account. Kathy

KathyVoss · ‎08-11-2020

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Kathy

KathyVoss · ‎08-11-2020

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Kathy

KathyVoss · ‎08-10-2020

Hello, Thank you for reaching out, I would be happy to assist you regarding this issue. Please send me a private message with the SAN or the phone number registered to the account. Kathy

KathyVoss · ‎08-05-2020

Hello, Thank you for reaching out, I would be happy to assist you regarding this issue. Please send me a private message with the SAN or the phone number registered to the account. Kathy

KathyVoss · ‎08-05-2020

Hello, Welcome to the community, thank you for reaching out. I would be happy to assist you with this issue. Please send me a private message with the SAN or the phone number registered to the account. Kathy

KathyVoss · ‎07-30-2020

I apologize for the inconvenience, I will pass your feedback on to management. We do offer different options for the customer to be able to view the data usage. You can always download the mobile app, System Control Center, and Customer Management Center. Kathy

KathyVoss · ‎05-22-2020

Thank you Maratsade!

KathyVoss · ‎05-22-2020

Thank you Gabe!

KathyVoss · ‎05-21-2020

For troubleshooting purposes, let's focus on one of the sites you frequent, so please let me know which one. Disconnect all network devices except for the one you use the most to access that site, and let me know which device it is. Try to access that site and let me know what exact issues you're having. Kathy

KathyVoss · ‎05-20-2020

Hello, After running diagnostics on your account, it indicates that everything is working. I did notice that (Ashleys-iPhone) had a poor device signal, but all the other devices had good signals. Try switching from the 5 GHz network and connect to the 2.4 network. Are you having slow downloads on all of your devices or just one? Kathy

Online Status	Offline
Date Last Visited	‎04-07-2022 01:29 PM

About KathyVoss

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