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About WGGNS
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| Date Last Visited |
05-13-2020
11:03 AM
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04-15-2020
08:48 AM
2 Kudos
Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good!
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04-09-2020
09:13 AM
We received a new modem but the system, transmit and receive lights are all still out. We are going to need a service call--any ideas on how to make that happen?? After almost 2 weeks, I'm still not able to get anyone from HughesNet to contact me other than Liz on this thread. Thank you Liz for trying!!
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04-07-2020
03:26 PM
Thank you Liz! We do not have a mailbox at the service address so please ensure it is shipped to our billing address. You may reach me at my email address on file if you need to confirm. Thanks again!!
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04-07-2020
11:37 AM
1 Kudo
Thank you for the reply! I have literally called them everyday for 9 days in a row now and nothing. I have also sent 4 emails with no reply and tried to get on chat every other day. I have also contacted the company that HughesNet contracts to do service work in our area, but they told me there was absolutely nothing they could do without a work order being issued from HughesNet. At this point, I'd be willing to go through training to learn how to fix it myself if I could!
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04-07-2020
11:23 AM
My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated!
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