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cthrower · ‎04-13-2020

I have called numerous times for the last two weeks at all different times of the day and night and never get a “live person “ just get the same recording to call back later and sorry to say but no I will not be paying any cancellation fees when I haven’t had this service for a month and it’s completely useless to me to work from home and was never advised of any minimum contract or cancellation fees or that I could not use this useless internet to connect to my works VPN server nor was I asked about anything like that when I specifically told them I needed internet to work from home , so I’ll be glad to send their useless equipment back , but as far as paying any kind of fees well that’s not going to happen because I’m paying for data to use my cell phones hotspot to even be able to work from home and paid them for the first month of service which I haven’t even used and they can see that by the fact I still have 100% usage left , and I’m sorry I know all about the covid 19 etc and I too work on the phone dealing with customers and for them to have absolutely no one to take mine or anyone else’s calls it just plain ridiculous and terrible customer service

cthrower · ‎04-13-2020

i have only had this serice since March 26, 2020 and i have been trying to call to cancel it since April 2nd, no one told me when i signed up for this serice that i could not connect to my works VPN server with this service i found that out by chatting with a customer service rep, and that is the only reason i even got internet, i have had to use my cell phones hot spot to be able to work from home, i advised them that i was getting internet to work from home, no one told me about a 2 year minimum contract or about any cancellation fees the only thing i was told or asked was what kind of siding did we have on our home, i have called and called the number to cancel and noone ever answers it just keeps telling me to call back later, this is ridiculous, this service is worthless to me if i have to use my cell phones hotspot to even work, and thats not the only problem we cant watch a movie on netflix because it buffers through out the movie, we try to use our cell phones to do anything and if we have the wifi turned on it just spins and spins but if we shut off the wifi then guess what we have no problem, i want this canceled and i need someone from hughesnet to get ahold of me ASAP because im not paying another months bills for a worthless product so i can get an internet/wifi that actually works and i dont have to keep paying for something i cant even use and paying for the data cost for my cell phones hotspot. and beleive me i will tell everyone i know that this is the worst company for internet and customer service

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Date Last Visited	‎04-13-2020 06:26 PM

About cthrower

Re: customer dissatisfied

customer dissatisfied