Tag:"Early Termination Fee" | Hughesnet Community

Call Recording
How do I go about requesting a recording of the call I made to begin service?
Dlzier
14 hours ago Place myAccount and Billing
79Views
0likes
5Comments
Very disappointed
When I first started the services I was lied too I advise the agent what I use internet for I have fire sticks and my son plays on his PlayStation for the 1st month the services were great no buffering the 2nd month I notice a little lag but blame the weather the 3rd month is when I starting calling advising my services are horrible is when I found out about the tokens ($) the next month I called to upgrade my plan and was told I was at my highest plan so I would have to buy tokens ….. I receive an email saying buy 1 get 2 free I had just purchased tokens I was told you ordered yesterday the plan is for today so nobody read notes and see that I have been calling weekly about horrible services I could barely watch shows playing the PlayStation was out ! I spoke with a supervisor who saw I use way over monthly and I advise I would receive good services for the month I was lied to I ask to upgrade my services and was told I was at my highest speed I could not go higher I did a survey and ask to be called when that person called she told me they do have something higher but it would cost me over 200 to get it and my contract would start over that does not work for me paying over 200 a month for just internet if the guy had told me ma’am our plans will not work for you I would have never switch. Finally today I called the lady was very rude and said you have not use all of your resources the etf is valid?? How did I not use all of my resources after calling over 20 times in the last 2 months ? Give me my final bill waive the etf and let me go about my business !!
Carisabernard1
12 days ago Place myAccount and Billing
104Views
0likes
2Comments
Feeling duped: horrible internet
I was looking for Spectrum internet, and on the website I called to learn more information about their $49.99 internet plan with 300mps. The lady on the other end said that plan was not available at my address even though the zip code confirmed it was in the area. I took her at her word- still believing I was talking to someone from Spectrum- and asked for the basic plan that would give me 300mps of internet. She said all they could offer for my home was a high-speed service but for $64.98. She said that’s “what all your neighbors have been using”. I believed her, and agreed. She talked SO fast and her accent made it difficult for me to understand as such a rate of speech, I had to stop her several times to ask her to repeat something. Long story short, I agreed to the plan and she said a Hughes Internet representative would come out to establish internet. I should have stopped right there, but I believed that since I called Spectrum, she was using a local service to set up my internet. The very last rapid-pace speech she gave said I’d pay 12 months of $64.98, then do to standard rates from month 13-24. I had NOT agreed to that kind of a contract, but didn’t ask if there was a grace-period in the beginning. Again, I had been led to believe I was getting high-speed internet, and we plan on living here a while so 24 months isn’t a big deal. technician comes out and it’s another $50 to install the dish (I had no idea I was getting a dish. That was news to me on his arrival, no one had said anything). Now, I have one device connected to WiFi. My phone. That’s it! And social media barely loads. Websites lag. Videos buffer. And I’m currently 10 feet away from the modem. Horrible internet speeds and I want out of this service, without termination fees. would a rep help me here please?
Jlturpin
14 days ago Place myAccount and Billing
1.8KViews
2likes
13Comments
Need proof that I signed a 24 month contract
I need a recording of my sales call that proves they were transparent about the 24 month contract. Never was I pointed to the user agreement, or told I was signing up for a 24-month commitment. I have zero emails confirming this commitment. Without this evidence, I will be filing a complaint to the Fed. Trade Commission that HughesNet is misleading and predatory. The commitment is not made clear, it is not documented to individuals clearly, the service provided is intermittent and does not match their commitment to me, and now they are trying to charge an early termination fee. Sounds like fraudulent practice to me and I believe the evidence on my end and within this community will verify that for the Fed. Trade Commission.
amandab360
6 months ago Place myAccount and Billing
1.1KViews
1like
2Comments
Wanting to cancel
Was told by chat reps before allowing the service to be installed that there was a 30 day guarantee on the service. The upload speed is super inconsistent and does not support my family need. Hughesnet Fusion has done good for us except for the upload speed not getting above 1-1.5mbps even after moving the fusion wireless antenna device around even though the tech installed it in the most optimal signal place of my house, But this upload speed it doesn't support our families need we need 4mbps upload to the full 5mpbs upload that we are supposed to be provided. So now we need to cancel but I've found I was lied to a out the 30 day guarantee of trying the service out and cancel without a etf with my reading on this forum. So I'm hoping one of the corporate representatives on here can help us and get the etf fee waived.
Jamie388
6 months ago Place myAccount and Billing
1.6KViews
0likes
5Comments
bait and switch from what the sales rep said, he said unlimited high speed data and no contract
Now im stuck for 2 years with a service with a ping and jitter that will give you the jitters. youtube buffers, forget gaming which i was told by the rep would be excellent for gaming.. Hughesnet you have one chance to make this right. I have text messages from sales with proof so they lied and mis represented hughesnet or something but i will not be another victim
displeaseduser
8 months ago Place myAccount and Billing
2.6KViews
0likes
4Comments
Liz- Termination Fee
Hi Liz- I see I was charged a termination fee for my Gen 5 account. I did contact billing, they read the case # message from you , and said they would take care of that. I just saw I was charged the termination fee. Thanks Termination Fee Service Termination 5th Month 01/18/24 01/18/24 $ 370.00
eco
11 months ago Place myAccount and Billing
2.8KViews
0likes
4Comments
Cancel
I tried to cancel my hughesnet within 14 days of starting service - went through all 200 MB within a week and it just isn’t a fit for us. Still getting charged the $400 cancellation. Absolutely ridiculous and should be reported to Better Business Bureu
Serkert
11 months ago Place myAccount and Billing
1.5KViews
0likes
1Comment
Upgrade Fees
I upgraded to fusion 100gb a month ago and now pay $120 a month. I just went online to look at the price for 200gb in my area and it’s $79.99 for 200gb. When I call to try and get this price I’m told it’s not available to me and if I want the 200gb with fusion I need to pay $179 a month plus a $300 set up fee for the installer to come out and upgrade my equipment. This seems unfair seeing I just upgraded a month ago and then they drop their fees 14 days later. And calling or chatting online doesn’t help or get you anywhere. If I was to pay the $300 to come set up it would be cheaper to cancel and pay the $400 fee and get the lower price a month and free equipment set-up. It seems like Hughesnet is a great company until you’re actually their customer and then they don’t care. Anyone else feel this way???
Frustrated_1
2 years ago Place myAccount and Billing
3.4KViews
0likes
7Comments
Is there a 30 day cancellation policy?
I just got service yesterday. Service isn’t terribly slow yet, but it’s nowhere near as fast as I wish it was. If I cancel before 39 day will I still have to pay the early termination fee?
Newivey1980
2 years ago Place myAccount and Billing
1.5KViews
0likes
1Comment