Try to get through early in the morning and expect to feel like you won the lottery when they finally let you cancel. You have to have a very good reason or they will send you to a technician. and then hope they send you a box to return the equipment to them.
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No problem now just got my service cancelled after a long call with a Lady I could not understand and all the repeated questions she asked. You do have to call early morning to get through.
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