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About Michael57
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01-24-2022
11:10 PM
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12-29-2020
05:04 PM
@bread4u wrote: I just tested my speed 3 times, average of 593 kbps! Perfectly sunny, dry day, 3:25pm. I've called numerous times over the last year, nobody is capable of ( or cares about ) solving the problem. Time to call Viasat @bread4u I see this is your first post here. If you are getting 593kbps on speed tests, that may indicate a problem beyond congestion, so there may be ways to get it addressed and improved. If I were you, I would head over to the Tech Support board and follow the instructions for posting speed tests and a Mod there may be able to help. That is one of the issues where this board can be more helpful than phone support.
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12-23-2020
01:14 PM
@GabeU wrote: When I was a kid we got a Commodore VIC-20, then a Commodore 64 a few years later. Why we got the second I really don't know, as we barely used the first. Probably my incessant begging. LOL. Ah, you needed a disk drive! Once you had that, a commodore 64 was pretty amazing for gaming. It blew the Atari 2600 and even the first gen Nintendo (which were the only real gaming consoles back then) out of the water. If you had modem, you could find just about any game on bulletin boards back then. We used to buy computer magazines that had pages and pages of code for games that you'd have to type in. Me and my friends would spend days taking turns typing that stuff in, unfortunately, between our ability to type and the code quality itself, it would always become a massive debugging exercise, but it's what got me started in my software engineering career.
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12-23-2020
01:01 PM
@spydermike wrote: It becomes an obvious question, to me anyway, that, based on location, shouldn't they be able to tell when the service to an area is compromised due to overcrowding and just state so? Isn't the traffic on each beam monitored for performance? If it isn't....what? Agreed, this has been one of my frustrations as well. That information is definitely known. I can appreciate the reality and challenges of satellite based internet and the need to run a business for Hughes, but that doesn't excuse the lack of transparency in my mind. I've never called phone support about my internet, but I did have an issue with my Hughes phone service that I got resolved through phone support. It was a perfectly fine experience. That said, when you get a Mod engaged here on an issue, that you definitely have someone with deep access which can be vital for some of the more challenging issues. Both support channels have their strengths and weaknesses.
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12-21-2020
12:26 PM
1 Kudo
@hkgondeck your speed tests show you are getting good speed, when running the test. That means there isn't any evidence that your dish isn't getting a good signal or that things would improve with any tweaks of your hardware. The symptoms you describe, a delay in your audio/video, is more of a problem with latency (ie. the amount of time it takes to send and recieve data), than bandwidth, which is what you are asking to be improved. Sattelite will always have the extra latency compared to terrestrial connections because the data has to be beamed into space and back, and that takes an extra second or so. Since the delay you are describing is quite long may also be encountering congestion on the beam that you are using. Because of the pandemic and folks working from home, there is a lot of extra traffic and that causes congestion which slows down everyone using that beam. Speed test traffic is given a very high priority (like being routed around the traffic) so it's not representative of the speeds you may see when doing things other than speed tests, but it can rule out issues with equipment and things like that. Given that your speed tests are very fast, you are probably running into congestion with your normal traffic. Unfortunately, I don't think that anything can be done about that, but maybe one of the support folks here will have some ideas. Unfortunately, I don't think Teams allows you to reduce video quality so that you can send and recieve less data, but one thing you could try is dialing in over the phone for your audio, it might be that if you are dialed in instead of using your internet for audio, things could perform a little bit better.
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09-19-2020
06:17 PM
2 Kudos
Yeah, I figured that your settings were probably fine, it was a bit of hail mary. It is interesting that you two probably would be getting the most email notifications of anyone, it could be a coincidence, or maybe you hit the cap
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09-19-2020
05:18 PM
Ha, ironically I got the notification of your reply on this thread almost instantly based on the timestamps. So, at least it isn't system wide, though that doesn't help you any... Do your settings here: https://community.hughesnet.com/t5/user/myprofilepage/tab/user-subscriptions:email-subscriptions seem to still be right?
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09-19-2020
04:28 PM
Not sure if it is related, but I got an email yesterday about activity on a thread that I had previously posted on. The latest activity was 3 days prior so it did make it through, but it took awhile.
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