About JBannon

I've checked the state code several more times during clear weather since you posted this and the result is the same state code and a complete lack of service. Please advise next steps ... View more

I think it's pretty unlikely that I haven't had internet service for three weeks now because of clouds. First of all, there have been plenty of days here during that period that have had little or no cloud cover. And second of all, none of the marketing materials that I saw about Hughesnet mentioned anything about the service only working on clear days and nights. As for tree cover, it's the same today as it was a month ago when the system was installed, as I'm sure you could guess. Please let me know when I can expect my system to resume working or how I can go about getting a full refund. Thank you. ... View more

OK, the state code is 12.7.1 ... View more

Thanks for contacting me.   I'm not able to do what you suggest. I'm using the wifi hotspot on my phone to access the internet on my computer right now. Once I turn on the modem, for some reason I am no longer able to access the internet at all, i.e. neither the satellite connection nor the cellular hotspot works. So I can't access the state code.   Please advise as to next steps. How about sending a tech out since I'm paying for a new service that is unusable? ... View more

I called tech support but didn't get an answer. Same with "live" chat. Tried e-mail and got a canned response that didn't address the problem and then got no response to my further inquiry.  ... View more

Yes, I've tried that at least half a dozen times on different days. No luck. Also e-mailed tech support but didn't get a usefule or even relevant response. So still waiting and paying for a service I can't use. Very frustrating. ... View more