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About cmb366
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| Date Last Visited |
10-20-2024
09:23 AM
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10-15-2024
09:13 AM
Remy, Any update on this. It still isn't working in either my browser or the hughes.net app. Thank you.
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10-07-2024
05:13 PM
The same issue I had in June is happening again. Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 10/1/2024 it went to 100GB and 50GB and has not moved. It is also the same when I log into my account using the browser. I need to be able to track usage throughout the month. Please fix the Usage monitor on my account. Thank you.
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Data Management
10-04-2024
02:31 PM
The same issue I had in June is happening again. Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 10/1/2024 it went to 100GB and 50GB and has not moved. It is also the same when I log into my account using the browser. I need to be able to track usage throughout the month. Please fix the Usage monitor on my account. Thank you.
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07-23-2024
08:50 AM
Remy, I have activity on the usage meter starting yesterday (Monday) so hopefully it will continue and is fixed. I still do not have my 115.8 missing data tokens restored. Thank you.
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07-14-2024
08:04 AM
I have had the Fusion plan for 1 1/2 years and have been able to use the usage details to monitor remaining GB from the iphone app the entire time until June of this year. In addition to the fact that my Plan Data still sitting at 100GB and my Bonus Data still sitting at 50GB as of this morning my 115.8 Data Tokens have now also disappeared. That is money out of my pocket as I paid for those tokens that are never supposed to expire so I would like in addition to the usage issue resolved for my 115.8 Data Tokens to be put back into my account. Thank you.
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07-03-2024
10:19 AM
Remy, Thank you for responding. As of this morning Wednesday 7/3/2024 it is still showing 100GB for regular plan data and 50GB for bonus plan data. It has been that way on both the hughes.net app and through the browser since 6/1/2024 when my monthly data refreshed. It was working fine up until 5/31. Can you please forward to the technicians so they can get it working properly as I need to be able to monitor the usage. Thank you.
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07-02-2024
11:13 AM
Up until 5/31/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 6/1/2024 it went to 100GB and 50GB and has not moved. The entire month of June showed all my data available even though I was using the internet. I uninstalled and reinstalled the app, no change. It is also the same when I log into my account using the browser. I need to be able to track usage throughout the month. Please fix the Usage monitor on my account. Thank you.
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Data Management
02-23-2024
09:21 AM
Thank you for your response but I think you misunderstood checking the area. I know lots of ISP you check your zip code and it may say available but it is not for your specific residence. I went to hughes.net acting like a new customer and it asked for my full address not just zip code but also street name and house number. When I typed in all the specifics I was told plans available to me were the Jupiter 3 Select and Elite, unfortunately the Fusion is not currently available but will be later this year. I could have then clicked on the order online and setup installation. Obviously I didn't want to do that as I'm already a customer but the customer support says there are no Jupiter 3 plans available to me and no one can explain why i can apparently buy as a new customer but not a current customer. So obviously there's a conflict somewhere but no one can explain the issue. I was hoping I could get help on the forum as I've previously gotten help here 2 times before when no one on the phone customer service could help with my issues. I guess I'll just stick with what I have as I spent over an hour on the phone with them yesterday and I don't have unlimited time to deal with the phone support and that seems to be what you need if you ever call them is unlimited time and nothing else to do. Thanks again for your quick response.
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02-22-2024
06:09 PM
I'm a current hughes.net subscriber for over 6 years on a Fushion plan for about the last 1 1/2 years. I read about the new Jupiter plans in December as having higher upload/download speeds and available data. I looked into my account to upgrade and it wasn't available. Then I found out it's not an automatic upgrade that Hughes.net stated there would be a path for current customers to upgrade but you would have to contact the customer service. Apparently the new Jupiter plans use the HT3000W modem and I have the HT2000W modem so I figured that's why I wouldn't just upgrade automatically in my account. There needs to be an equipment change, not sure about my dish. I've contacted customer service twice now and am told it's not available in my area. But if I search my address on hughes.net website it gives me available plans to upgrade to. Both times I've asked to speak to a supervisor to explain the conflicting information on availability of the plans and both times after being on hold for approximately 20-30 minutes I've been disconnected. Not very good customer service. Basically my question is can current hughes.net subscribers upgrade to the new plans and if so how since customer service is not helpful. Thank you.
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Plans
10-06-2023
12:37 PM
Thank you for the information. I already suspected this for reasons why I may lost it for an hour or two periodically however I've never had it be an issue for 3 days before. Fortunately all 3 of my emails accounts are now sending on the Desktop as approx noon EST so all issues resolved.
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10-05-2023
06:14 PM
Issue started on Tuesday 10/3. I sent an email at 12:09pm no problem. Tried to send an email at 1:51pm. Could not send, message incorrect username and password. Checked my accounts (I have 3 hughes.net email accounts) and all devices and I could Receive on all emails on all devices but not Send. I didn't do anything initially as sometimes it just corrects itself in an hour or two. By noon on Wednesday I could still Receive on all devices and I could Send on my iPad and iPhone but still not on the Desktops. Currently on Windows Mail and have been wanting to change so setup Outlook and added all email accounts and still can't send. It's now 6pm on Thursday and here's my status (this is still the same with all 3 email accounts): I can Send and Receive on my iPad and iPhone. I can Send and Receive with Hughesnet Webmail. I can Receive only but NOT Send on my Desktop with both Windows Mail and Outlook. I continue to one of two messages either 'please enter your user name and password for the following server' (already entered correctly as other devices work) or 'your username and password is incorrect.' I have changed the password on all the email accounts. Cleared my browser history, cache, cookies, etc. I have not done any windows updates or made any other software or hardware changes. Not sure what to do next. Thank you to anybody that might have a solution or the hughesnet moderator if this needs to be submitted to the engineers.
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Performance
12-13-2022
01:00 PM
Liz, Thank you very much for your assistance in getting my data tokens restored. Hopefully I won't have to contact you again on this matter. Merry Christmas!
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12-13-2022
10:35 AM
Liz, What is the status of my 90.7 GB of missing data tokens? I have patiently waited now for two weeks for a resolution plus 4 weeks prior to that dealing on the phone with the customer service support. All the other half dozen posters who lost data tokens in the last month have has theirs restored except for me. I am going to need extra tokens this month and I shouldn't have to purchase more when I already purchased the 90.7 that have disappeared. Please advise. Thank you.
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12-05-2022
09:16 AM
Liz, Any update on my missing data tokens. Two other members VinceO and Kirk Merley both posted on Friday about missing data tokens and had theirs restored on the same day. I'm still missing 90.7 data tokens on my account and have been trying to get hughes.net through every support option to fix this now going on 6 weeks. Thank you.
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12-02-2022
12:13 PM
10/31/2022 End of cycle I had 90.7 Data Tokens in my account. On 11/1/2022 I had zero (0) data tokens. I spent the November 4 weeks contacting customer service through 7 phone calls (3 of which were disconnected when transferring me to a supervisor) 6 hours on hold to only be able to get 25.0 data tokens added to my account the most the supervisor could do without management approval which was pending (Case #149767021. On 11/23/2022 I activated Hughes.net Fusion which I was told all my data tokens would transfer over and I would receive a 10GB free data token for activating within 7 days which I did. I received an email that the 10GB data token was added. Now December the beginning of a new billing cycle I have the 10GB of free data tokens and that is all. The 25 that was a partial recovery of my missing 90.7 is gone as well. I have not gone over usage so I should have in my account 100.7 data tokens (90.7 balance at 10/31 plus the 10GB free data token for activating the Fusion) and instead I only have 10GB in the data token balance. Is there someone on here that can connect with the right person at Hughes.net to get my missing 90.7 data tokens added back to my account. I am now the 4th person that has posted of tokens just disappearing from their account when these are supposed to stay in the bank until used, they don't expire. Thank you.
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