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Can't see Usage Data in Usage Details on App or Browser Again
The same issue I had in June is happening again. Up to 9/30/2024I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 10/1/2024 it went to 100GB and 50GB and has not moved. It is also the same when I log into my account using the browser. I need to be able to track usage throughout the month. Please fix the Usage monitor on my account. Thank you.735Views0likes4CommentsRe: Can't see Usage Data in Usage Details on App or Browser
The same issue I had in June is happening again. Up to 9/30/2024I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 10/1/2024 it went to 100GB and 50GB and has not moved. It is also the same when I log into my account using the browser. I need to be able to track usage throughout the month. Please fix the Usage monitor on my account. Thank you.1.8KViews0likes0CommentsRe: Can't see Usage Data in Usage Details on App or Browser
I have had the Fusion plan for 1 1/2 years and have been able to use the usage details to monitor remaining GB from the iphone app the entire time until June of this year. In addition to the fact that my Plan Data still sitting at 100GB and my Bonus Data still sitting at 50GB as of this morning my 115.8 Data Tokens have now also disappeared. That is money out of my pocket as I paid for those tokens that are never supposed to expire so I would like in addition to the usage issue resolved for my 115.8 Data Tokens to be put back into my account. Thank you.4.9KViews0likes5CommentsRe: Can't see Usage Data in Usage Details on App or Browser
Remy, Thank you for responding. As of this morning Wednesday 7/3/2024 it is still showing 100GB for regular plan data and 50GB for bonus plan data. It has been that way on both the hughes.net app and through the browser since 6/1/2024 when my monthly data refreshed. It was working fine up until 5/31. Can you please forward to the technicians so they can get it working properly as I need to be able to monitor the usage. Thank you.5.2KViews0likes8CommentsCan't see Usage Data in Usage Details on App or Browser
Up until 5/31/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 6/1/2024 it went to 100GB and 50GB and has not moved. The entire month of June showed all my data available even though I was using the internet. I uninstalled and reinstalled the app, no change. It is also the same when I log into my account using the browser. I need to be able to track usage throughout the month. Please fix the Usage monitor on my account. Thank you.Solved5.3KViews0likes10CommentsRe: Jupiter 3 Plan Availability
Thank you for your response but I think you misunderstood checking the area. I know lots of ISP you check your zip code and it may say available but it is not for your specific residence. I went to hughes.net acting like a new customer and it asked for my full address not just zip code but also street name and house number. When I typed in all the specifics I was told plans available to me were the Jupiter 3 Select and Elite, unfortunately the Fusion is not currently available but will be later this year. I could have then clicked on the order online and setup installation. Obviously I didn't want to do that as I'm already a customer but the customer support says there are no Jupiter 3 plans available to me and no one can explain why i can apparently buy as a new customer but not a current customer. So obviously there's a conflict somewhere but no one can explain the issue. I was hoping I could get help on the forum as I've previously gotten help here 2 times before when no one on the phone customer service could help with my issues. I guess I'll just stick with what I have as I spent over an hour on the phone with them yesterday and I don't have unlimited time to deal with the phone support and that seems to be what you need if you ever call them is unlimited time and nothing else to do. Thanks again for your quick response.2.8KViews0likes1CommentJupiter 3 Plan Availability
I'm a current hughes.net subscriber for over 6 years on a Fushion plan for about the last 1 1/2 years. I read about the new Jupiter plans in December as having higher upload/download speeds and available data. I looked into my account to upgrade and it wasn't available. Then I found out it's not an automatic upgrade that Hughes.net stated there would be a path for current customers to upgrade but you would have to contact the customer service. Apparently the new Jupiter plans use the HT3000W modem and I have the HT2000W modem so I figured that's why I wouldn't just upgrade automatically in my account. There needs to be an equipment change, not sure about my dish. I've contacted customer service twice now and am told it's not available in my area. But if I search my address on hughes.net website it gives me available plans to upgrade to. Both times I've asked to speak to a supervisor to explain the conflicting information on availability of the plans and both times after being on hold for approximately 20-30 minutes I've been disconnected. Not very good customer service. Basically my question is can current hughes.net subscribers upgrade to the new plans and if so how since customer service is not helpful. Thank you.2.8KViews0likes3CommentsRe: Can't Send Email
Thank you for the information. I already suspected this for reasons why I may lost it for an hour or two periodically however I've never had it be an issue for 3 days before. Fortunately all 3 of my emails accounts are now sending on the Desktop as approx noon EST so all issues resolved.2.9KViews0likes0Comments