My internet went down, called to report it, they would send out a technician a week later. Technician determined that the modem was defective and replaced it. when I received my bill there was a charge of $125.00 for a service charge. I called and spoke with a representative and asked why no one had advised me beforehand that there would be a charge. She went back through the notes and agreed that no one had advised me. She put me on hold to speak with her supervisor and he said he would NOT waive the fee. I REFUSE to pay this charge since I was NOT advised of it in advance and I am also canceling my service. Worst customer service I have ever seen in my life.
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