GeneHagberg
Freshman
Joined 5 years ago
User Profile
User Widgets
Contributions
Re: Data Tokens
The only reason I am participating in this forum is because the HN Customer Service rep on the phone said that was the only way to get an "official" answer from HughesNet management. Does anyone in this discussion actually represent HughesNet management, or are all of you just wanna be Professors? My guess is wanna be's. Bye now!4.2KViews0likes3CommentsRe: Data Tokens
You are exactly right. Here is a copy paste from the contrac: 6.4 UNUSED DATA TOKENS. You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service. I'm not sure of your ability to comprehend the contract terminology, but the two statements "if you are no longer a HughesNet Subscriber", and "at the time of termination of your Service" are key to the entire issue. If I had already quit HughesNet and terminated my service, then I would not be entitled to any compensation. As a non-subscriber, the data tokens would have no intrinsic value for me to cash in. That is exactly what the contract states. However, I am a current Subscriber. My service has not been terminated. My data tokens do have intrinsic value. I want to cash in that intrinsic value. That is what the contract implies.8.2KViews0likes6CommentsRe: Data Tokens
The reality is HughesNet does not have a written policy for not refunding the cost of unused data tokens. If they did have such a written policy, I would not have a problem, or a leg to stand on concerning this issue. In any event, it appears they do not intend to even consider a refund. This is not the integrity I expect from a company that I do business with. My contract was up 7 Aug 2020. I'll be gone just as soon as I secure a more reliable and honest ISP. Another reality is HughesNet will lose a customer for what amounts to about 4 months worth of service. Thanks for the enlightenment.8.2KViews0likes1CommentRe: Data Tokens
Another issue with your statement: There is no intrinsic value to the tokens, so you can't "redeem their value". That is taken out of context. The statement is: "no intrinsic value If you are no longer a HughesNet Subscriber". I am a current subscriber. So They do have value, that I can redeem.4.5KViews0likes3CommentsRe: Data Tokens
You seem to completely miss the point. However, your last statement clearly suggest that you do get the point, and are just trying to weasel out of a legitimate request for a refund. The words "Perhaps there should be" says it all. "Perhaps there should be a clarification somewhere that data token sales are final and no refunds will be granted at any time." Your statement is exactly the point. As of today, 24 Aug 2020, the date of my request for a refund of the purchase price of data token, there is no clarification, or any documented statement at all, that token sales are final. All I have is your opinion, and you have no proof, no supporting documentation, and no written clarification to substantiate that opinion. If you can just show me the written clarification/documentation to support your stance, this ordeal would be over. But, you can't. So, you continue to put up a false front to avoid an honorable settlement.8.4KViews0likes11CommentsRe: Data Tokens
Liz, Thanks for the reply. I have no problem with the subscriber agreement. It plainly states if I quit HughesNet, I lose my data tokens. My problem is with the assertion that the agreement states there is no refund for data tokens while I am still a subscriber. The agreement states there is "no intrinsic value if you are no longer a HughesNet Subscriber".... "any value associated with any such tokens will lapse at the time of termination nof your Service." I am a current HughesNet Subscriber. Therefore, my data tokens have value. I wish to redeem their value. I have not seen anything written in the subscriber agreement that prevents me from redeeming the value of the tokens. They were not free. I bought them, and basically just want a refund of my purchase price. Please either provide the written documentation to substantiate your denial of payment for redemption of the data tokens, or provide payment for the data tokens. Thank you. 6.4 UNUSED DATA TOKENS. You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.8.4KViews0likes17CommentsRe: Data Tokens
Your opinion, which may or may not be correct, is not written policy. I have provided written policy, which your referenced, stating that the tokens have value as long as I am a subscriber. They only lose their value when I am no longer a subscriber. What will satisfy me is a written policy stating there are no refunds for tokens. Otherwise, it is within someone's purview to approve the refund.8.2KViews0likes21CommentsRe: Data Tokens
Again, here is what the HughesNet policy reads: You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service. The Data Tokens only lose their intrinsic value if you are no longer a subscriber. Their value will lapse at the time of termination. Therefore, they do indeed have value, as long as you are a HughesNet Subscriber. I am a subscriber and wish to cash in the token value; the value that is there as long as I am a subscriber.8.2KViews0likes23Comments