About Darrin

Darrin · ‎09-22-2020

This has been driving me nuts too. I don't watch many videos and my streaming quality is abysmal at all times (even with the video data saver turned off). Why give two options that either turn it off or pause it when they both apparently just "pause" it? Would it be too difficult for Hughesnet to put a simple line of next under the off slider warning that it will reset anyway (whether you want it to or not) in a certain period of time? From my experience, I don't think the video data saver even works. On or off my streaming quality makes watching any channel either unpleasant or impossible.

Darrin · ‎09-15-2020

Thanks, that was helpful. I'd already tried turning off the data usage option. I'm showing a signal strength of 115, but (as you point out) it doesn't show fluctuations. As we were told that we could stream out video content and that this is clearly not happening, I do believe the service was misrepresented... unless there is an issue with the installation that can be fixed. I feel that the buffering issues that are clearly visible on YouTube indictate a technical problem. At low-res, the video should be able to download faster than I can watch it. I'll see if I can get someone to send me a technician when one is in the area. I paid for the equipment upfront and for a range extender, so I was expecting some value for my money. I wasn't impressed that my old phone number couldn't be transferred either, but you don't discover this until everything is set up and the technician has run for the hills. 🙂

Darrin · ‎09-15-2020

I see threads get quickly locked here before resolutions are posted. I see we have "distinugished" members on here who like to get snarky with newbees before the threads are locked. I've also just spent 1 hour 5 minutes in a chat box with Tech support where they managed to type a whopping 12 lines and then went silent for 48 minutes. It seems the only answer you get to trying to report a connection issue is "well it looks OK from this end". I did save the transcript though.

Darrin · ‎09-15-2020

So it isn't just me then. I'm on my 3rd day of Hughesnet and I was horrified to discover that I can't even watch a lew-res video on YouTube without it pausing to buffer. My old DSL service was a fraction of what Hughesnet claim in speed and managed to show 1920x1080 HD perfectly. FuboTV managed to steam a football game for me, but every 5 to 10 minutes the picture quality would drop from excellent to Commodore 64 quality. If this is "normal" service then I feel that I have been frauduently locked into a contract, making it null and void. If it is a technical issue then I hope that it can be fixed. I switched to this service because I'm in the Lake Charles area and I needed a phone and internet quickly. I'm still running on a generator. The installation technician had major problems alighning the dish because the app on his phone to show the signal stregth kept failing due to an issue with his phone (it had been repaired after a drop, but wasn't functioning correctly). I wish we had a way to check the actual satellite signal strenth, but that doesn't seem to be available. It's a shame as satellite TV boxes in the 80s could do this and so does the DirecTV box. Right now I have bigger priorities like getting my roof repaired and grid electricity restored. After that, I'm going to give this issue my full attention.

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Date Last Visited	‎10-12-2020 08:39 PM

About Darrin

Re: Video Data Saver keeps turning back on

Re: Tech Support - or lack of

Tech Support - or lack of

Re: Slow streaming speeds