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09-18-2024
07:02 AM
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09-17-2024
05:20 PM
Thank you for replying. My problems started after I upgraded to the new satellite! I never had any problems (except slow speed) for 3 years, It started as soon as I upgraded this past January. They're telling me now my case has been "escalated". We'll see. Thanks again.
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09-15-2024
08:56 PM
WillDavis100, I hope they were able to solve the problem. I have had this problem since installation in January. Transmit Error codes are now up to 20% of the time. Hughesnet has not provided a solution. A service tech has come out three times but has found nothing and says the problem is on Hughesnet side. I have been in contact with Remy since almost the beginning, he agrees the error rate is unacceptable but apparently has no clue why. Most recently they sent a Tech out as a "courtesy" but again he found no problems at the site and again blames Hughesnet. The speed test on the app is showing 15mbps download speed even though I have the Elite Service Plan.
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09-15-2024
08:52 PM
skid5150, I hope they were able to solve this problem for you. I have had this problem since installation in January. Transmit Error codes are now up to 20% of the time. Hughesnet has not provided a solution. A service tech has come out three times but has found nothing and says the problem is on Hughesnet side. I have been in contact with Remy since almost the beginning, he agrees the error rate is unacceptable but apparently has no clue why. Most recently they sent a Tech out as a "courtesy" but again he found no problems at the site and again blames Hughesnet. The speed test on the app is showing 15mbps download speed even though I have the Elite Service Plan.
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09-15-2024
08:46 PM
Langehill460, I hope they were able to solve this for you. I have had this problem since installation in January. Transmit Error codes are now up to 20% of the time. Hughesnet has not provided a solution. A service tech has come out three times but has found nothing and says the problem is on Hughesnet side. I have been in contact with Remy since almost the beginning, he agrees the error rate is unacceptable but apparently has no clue why. Most recently they sent a Tech out as a "courtesy" but again he found no problems at the site and again blames Hughesnet. The speed test on the app is showing 15mbps download speed even though I have the Elite Service Plan.
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01-30-2024
03:08 PM
I didn't mention in my original post that the state codes I'm getting are transmit errors, most often 12.9.1
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01-30-2024
02:54 PM
I have the new jupiter3 system on the Elite Service Plan. Since installation 4 weeks ago i continue to get state error codes several times a day. I contacted HughesNet via chat and they saw the same problem on their end and sent out a repair tech who replaced the modem. Unfortunately it has continued. In fact the tech when he left said it may continue and there is nothing he can do about it, the problem is on HughesNet. I filled out the survey, noting the continued problem. I have not heard back. Is this simply a glitch because it's new and I should wait it out or is this a problem unique to my location. This is not a new installation, I had the GEN5 system for 3 years without any problems.
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