hello Liz, let me run through these queations and anser them the best i can? 1) yes sometimes it is pixalated. sometimes blurry / sometimes squares? 2 ) yes it drops all the time. i have to press yes to try again, then pick show again, wait for it to buffer, then its blurry, then about 15 minutes it drops again? 3) yes it is blurry on netflix, you-tube & a ABC news channel app on BOTH rokus on different TVs. 4) sometimes i download netflix movies onto my tablet to screen mirror onto a roku later. it took me 2 different trys at different times becouse it would download? 5) yes we only stream on our 2 big stupid TVs with rokus. one stick & one primere. ( the primere is cool cuz i can wear my headphones at 3:am and not wake up the wife LOL ) who in the would wants to watch videos on a phone, tablet or computer LOL ? 6) i have 1 smart TV for the exercise room but we havent mounted or used it yet. we are still unpacking. its only a 32'' 7) yes it happens on all devices. my wife dont even use the wi-fi on her phone because it is so slow. our verizon gets 7-10 mbps during rush hour ( why cant Hughes? ) 8 & 9) i just hardlined my computer to the modem and attempted to watch netflix. test ran .217 kbps. i just replyed to maratsade with the details. netflix just buffers. i ran two test, one wi-fi & one hardline. both had same results. https://testmy.net/quickstats/dmnmay 2:45 pm was wi-fi .233 kbps 3-15: was hard line .231 kbps both test took 15 minutes to finish. all wifi devices were verified OFF with hughes system control center HughesNet System Control Center netfix needs at least .5 mbps minimum to operate on low setting. i already knew my wi-fi was as good as hardline due to a previous test in the begining. when netflix was bad in the living room 1' away from the modem i switched roku from the bedroom and hardline the primere to the modem. it made no difference. my current duel test verified that my wi-fi is EXCELLENT and the modem can get up to 28 mbps. ( i actually saw 30 mbps before testing at 3:am ) people are telling me that hughes is a shared bandwith and has oversubscribed or the modem has been throttled at certain times? wow after all this i need a beer. im gonna go light a campfire & drik fireball since i cant watch TV? you guys have a good evening i will check in tomorrow.
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