About ageofpiece

ageofpiece · ‎12-13-2020

I’ll try and reach out to support within the forums in the future. If tech support is as quick to get back to me as you’ve been to respond it seems like a good option, although could do with less attitude. Didn’t encounter than over phone tech support. Secondly, Gabe; having customers “run a set of 3-5 tests per day during different parts of the day” hardly seems like addressing why speeds are like maybe 500kbps in the moment. I called because I wanted speed now. That protocol is to do what, establish the obvious that speeds are slower during high traffic times? I don’t even need the 25mbps I could deal with 5 even. And I’ll forgive you for getting seemingly upset over this.

ageofpiece · ‎12-13-2020

Thanks for getting back to me. I’m skeptical the issue of slow internet can be expediently addressed via this forum. Perhaps the change I saw in my speeds after the call was coincidence? Also the added url where we have to compile our speeds over a period of time to me is not acceptable, pardon me for saying so. This seems a way to pass off addressing the issue. What we pay for is 25mbps. That’s what we should get.

ageofpiece · ‎12-13-2020

Definitely been having some issues with slow speed during certain times of the day. I live in the mountains of Colorado and I’m used to around 1mbps with my standard non satellite service. Below that is not acceptable. My modem is new, my dish is unobstructed, and I have remaining data. Also the weather is clear. If you’re facing slow internet with all the same variables do what I did! Call the support line 866 347 3292. If you can’t bother with a robot like me, immediately start saying “Technical Support” in a clear voice until it recognizes the command. It will give you a list of prompts and you can say “slow internet”. Then they connect you to some poor person who has to bare the frustration of someone who is having their internet throttled. Please be kind,Be patient with them, answer their questions and watch your internet speed return to a sub optimal speed. I suspect that the bandwidth Hughes net can afford to offer its customers can’t possibly be 25mbps to all customers simultaneously. I assume this is a infrastructure issue on their end. But if you’re a thorn in their side they will help. I found their customer service to be adequate if you know how to navigate it. Hope this helps.

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Date Last Visited	‎12-14-2020 08:36 AM

About ageofpiece

Re: Phone techs vs community support

Re: Phone techs vs community support

I think I know what to do about Slow Speeds . . .