Performance
659 TopicsWiFi is acting up
Hi so I have a problem. My WiFi is being weird sometimes the system light and sat light flash non stop other times it’s the system and signal light. Lately it’s been disconnecting and all the lights flash as if we reset it which we didn’t. We tried resetting it once and it fixed it for about a minute. I have no idea what can be causing it and its annoying cause we need it to talk to family and do work.50Views0likes8CommentsHorrid speed and connection issues
Can someone please run a diagnostic test on my equipment? Like, before I run out of priority data. I’m at less than 40gb left!! Since getting service in October my priority data and standard data have always been slow.Priority data and standard data are always the same speeds and I need to prove it. I posted this Friday, and tonight with updates! Due to my internet being slow or out means even my hp pc and hp laptop do not give me the option to message or even reply to a PM! I just updated on my priority data, and 30 minutes of online gaming I went from 20% used all the way up to 80%. We have ran 5-6 devices throughout the weekend, and was fine until the game for 30 minutes? Is that normal? I pay for fusion and feel like I’m not getting that. Ran speed tests on testmynet and they say 97% of the WORLD has BETTER internet than I do. It also says my average is lower than hughsnets average? How/why is that? Should your subscribers not have minimum speeds at your average on standard and faster on standard? Now onto the original post … since October 29th, I have had nothing but issues with speed and outages. Ive been told by a tech that my boxes were too far apart. I’ve literally spent over 5 hours with customer support chat and fusions tech department, I have spent hours upon hours of troubleshooting. I have over 5 reference calls and I’ve been a customer only 3months and a few days! Its unfortunate how quickly we use data and I’m no expert but the slow speeds contribute to that! Just had 2-3 days of NO internet at all. I’ve had LTE blackouts, and no service BUT THE APP SAYS EVERYTHINGS perfect. Even when I’m on the app and supposedly have no dead zones and excellent signal quality! I have called customer service numerous times, and am told “your out of priority data” I have spent so much money on data tokens trying to see if that helps but it doesn’t and I went thru 20 on Thursday, in less than an hour! I don’t know how seeing as the internet was out all day! Please help us! My daughters dual enrolled in college and unable to get high school or college homework done due to the fact internet working properly only 1-2 days a week. I can’t send out invoices for my customers, I can’t even get on the satellite page to look at the system issues because my internet is constantly down. I have been through about 30 hours on the phone, got sucked into a special plan that was going to cost me 250 dollars a month and still dealt with the slowest internet ever when it works, with zero help from customer service and the fusion department. I have stated in phone calls over and over and over that there’s something actually wrong with the equipment but nobody actually helps! It’s not even guaranteed a tech will be scheduled or anything gets processed and full notes taken correctly when I waste my time troubleshooting for hours, and still have no solution. I can’t have these issues! maybe I just need new router and modem?! I know that I have a lot of devices on it but even when I use 1 item at a time I still have issues with speed and performance. I do have a mesh node, but the WiFi signal tests say I have excellent signal but I can’t do anything online. I have had issues since October 29th when the installation guy said there was a problem with installation. The last tech told me there was nothing that he nor hughsnet could do and did not replace any equipment even tho the lady at customer support said a box needed to be replaced, tech asked why but never replaced anything! I could go on, but if you look at my account you’ll see all the calls and troubleshooting.Solved534Views0likes15CommentsSystem light on modem not on
We had a bad storm here last night and while for the worst of it our internet worked fine. Once the storm was over and only strong winds remained we lost our service. I have reset the modem multiple times with no luck. Sometimes the transmit light is also not on. We just had a tech here Monday to adjust the dish and now we are stuck with connected without internet again. We are so frustrated and would just like to have this fixed. We already have the service charge for the tech coming 3 days ago. I can't afford another charge.26Views0likes1CommentNotifications page is blank...
When I click on the notifications icon and it opens the page, the notifications show for a split second, then disappear. They used to work, but they haven't for the last few days. I've tried turning off all of my browser extensions, but it made no difference. This is on both a Windows PC and a Mac. I use Microsoft Edge on both. This is minimized so the picture wouldn't be huge...516Views0likes5CommentsIssues with community redesign
I posted this under Your Thoughts on the Community, but I thought I'd post here too, because the only sections that appear on the latest posts list are Tech Support and Account and Billing. [1] Community guidelines are missing There's topic with that title under "About the community," but the guidelines are gone. [2] Latest Posts List The Latest Posts list only shows posts from Tech Support and myAccount and Billing. A recent post under Your Thoughts on the Community isn't visible on the Latest Posts list. Would it be possible to add all the sections to the list? [3] Reporting OPs It seems we can only report replies. Why can't we report original posts?412Views0likes5Comments- 443Views0likes33Comments
Home phone doesn't work. Tells me check internet
I don't have cell phone so the house phone is my only way to contact anyone but it hasn't worked in over a week .I have to call and refill medication and can not. Every time I get the chatbot and start to talk to someone on msg my Internet blanks out and it cut off my msg and I have to start over it's been about 5 or 6 times my phone won't work I don't no what to do432Views0likes2Comments