I called today today to cancel my service, only 2 days into my paid month. Today is January 4 and my billing date is January 2. I expected to get a refund for the remainder of my paid month. I was livid when I found that I was charged $154 for 2, that's TWO days of service. She said I could still use it for the remainder of the month. Now why and how would I use it when it's no longer hooked up and I have Verizon fios which provides unlimited data and high speed? I am just outraged that I have to pay so much for absolutely nothing! My case number is 135151980. Now I have the feeling that when I return the equipment that it won't meet their standards and I'll be charged for that, too.
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