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2 weeks ago
It isn’t acceptable and it’s not how it used to be. Better 2017 and 2021 I had between 200 and 500 kilobytes per second during FAP. Since December 2021 I’m lucky if I get 20-40 kilobytes during normal usuage hours, but as soon as “bonus” time starts speeds shoot up to 200-500 kilobytes, and as soon as bonus time ends it immediately drops to 20-40 again. Hugesnet keeps saying it’s due to network congestion which is not true, otherwise it would also be bad during bonus time, not IMMEDIATELY increase the millisecond bonus time starts and goes slow IMMEDIATELY the millisecond bonus time ends. Something is screwy.
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01-25-2022
06:38 PM
I just thought if it was congestion then my speed would vary, but I'm getting a constant 20-30 KB/s when it used to be 200-300 KB/s. And then, why would my speed go from 200-300 KB/s during bonus zone, then the second the bonus zone ends it drops to 20-30 KB/s again? And the exact second bonus zone starts my speed shoots up? I don't think every single person who has hughes net is getting on the internet at the exact same time lol!I want to say its my modem or satellite, but if was either of them the bonus zone speed wold also be slow, and when I have usage it would be affected as well, but my speed is normal when I have usuage so my modem and satellite should be fine. Like I said, none if this happened UNTIL December when my web acceleration was turned off. Maybe Hughes can turn it back on and see what happens?
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01-24-2022
06:33 PM
I have the same problem as you Christopher1. In FAP, going by downloading games on Steam (as it shows download speed) I get between 200-400 KB/s (kilobytes) between 2-8 AM (BONUS ZONE) and as soon as 8 AM hits, it drops to 20-40 KB/s. I even stayed up until 2 AM for the bonus zone to start and it went from 40 KB/s at 1:59, and as soon as 2 AM hit the speed up to 200, then 300, then 400, and bounced around there. I remember it was between 200-400 KB/s all day long for the last 4 years or so during FAP, then in December that stopped. In November when I last had 200-400 KB/s all day long during FAP no matter the time. I know its not congestion because I have not had this problem before. why was my FAP speed good for years before last month? I blame the Web Acceletation being turned off by Hughes Net. Since I got the Gen 5 in June of 2017, the Web Acceleration had a check mark. Then in December when it said not supported that is when this mess happened. I can barely load facebook, instagram, Youtube, and downloading games is not an option until 2 AM when the speed magically gets good.
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01-22-2022
08:26 PM
I just wanted to give a month later update. Same thing sadly. In FAP, going by downloading games on Steam (as it shows download speed) I get between 200-400 KB/s between 2-8 AM (BONUS ZONE) and as soon as 8 AM hits, it drops to 20-40 KB/s. I even stayed up until 2 AM for the bonus zone to start and it went from 40 KB/s at 1:59, and as soon as 2 AM hit the speed up to 200, then 300, then 400, and bounced around there. I remember it was between 200-400 KB/s all day long for the last 6 years or so during FAP, then in December that stopped. In November when I last had 200-400 KB/s all day long during FAP no matter the time, the Web Acceleration still had a check mark. Then in December when it said not supported that is when this mess happened. I know its not congestion because I have not had this problem before. I wish I can use the BONUS zone data WITHOUT using the normal data, that way when the bonus runs out it will not touch the 8-2 AM data, but instead use it's own FAP speed.
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12-25-2021
07:49 AM
I think I will call someone if this happens next month. This is my speed at 6:30 AM, during the bonus zone. https://testmy.net/db/VPBRlRMtA This is my speed at 8:30 AM, during normal hours. https://testmy.net/db/30prueliX I have no data on either test, FAP during normal and bonus. I know I did these 1 day apart but I'm usually at work before 8 when my bonus zone ends so it is hard to do these tests on the same day. But the speed during the bonus zone used to be the FAP seed ALL DAY. And it only has been this slow this month, never happened before. It can't be the weather where my gateway is or it would be slow regardless of what time it was. It's not the weather where I live because it is clear for the last few days. If it was my satellite out of alignment it would be slow also regardless of what time it as, not fast between 2-8 AM then immediately drop at 8 AM when the bonus time ends. It can't be congestion otherwise I would have had this slow speed every month during FAP for the last few years, again this only happened this month.
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12-24-2021
10:28 AM
The strange thing is I've never had this problem. I always use up my data a week or so before the end of the month and my FAP speeds were always in the 200-300 kilobytes a second range, in both the normal hours and the bonus time. It was normal last month. I thought the strong storms and high winds I had a few weeks ago knocked my satellite out of alignment, but then why are my speeds normal during the bonus zone and as soon as the bonus zone ends it drops? It didn't do that anytime before this month in the last few years. I don't think it is congestion unless everyone that has hughesnet gets on their computer at exactly 8 AM LOL! I've tried doing the speed tests but the 25 MB one took 9 minuets to get through it! I've tried both WIFI and wired connection and both the same slowness.
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12-24-2021
09:06 AM
So this morning I was up at 7:30 AM and looked at my video game that was downloading on Steam, and it was going between 200-350 kilobytes/s. this is still during the Bonus zone. When 8:00 AM hit on the exact second, the bonus zone time ended and the speed dropped to 40 kilobytes a second. If I'm getting normal FAP speed during bonus zone, why is it dropping during normal time?
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12-19-2021
11:25 AM
I don't have time to do all of these tests. 1 should be good enough. I can get more, but they will not be 5 minutes apart as I have other things to do.
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12-19-2021
09:45 AM
Here is my speed for today. My normal during FAP is 200 kilobytes, this is 47 kilobytes. Might as well unplug my internet for the rest of the month LOL. https://testmy.net/db/Kt1hwVta8
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12-19-2021
09:30 AM
The slow speed came back, and rebooting both the modem and the WiFi did nothing this time. $150 for less than dial up speed LOL! This slow speed only happened when Web Acceleration was turned off, so I still blame that. I've had no problems like this before! It was a bit faster during the "bonus time" (about 200 Kilobytes/s which is NORMAL during FAP at ALL times, NOT just the bonus Zone time) but then eventually it went back to between 10-40 kilobytes/s. This is unacceptable. HugesNET either needs to turn Web Acceleration back on or refund all my data allowance for free so I can get through the month. Again, 200 kilobytes/s is normal during FAP, not 10 kilobytes/s.
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12-18-2021
10:06 AM
An update, I went to the WiFi settings on my HugesNet Control Panel and I rebooted the Wifi. Now I'm getting good download speeds on Steam ( about 250 kilobytes/s). Before I did this I was still getting speeds around 50-100 kilobytes/s. Maybe that did something?
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12-17-2021
06:48 PM
I am having this problem too. I already made a post about this though. My beam ID is 64. last month downloading games on STEAM while in FAP was between 200-400 kilobytes per second, which is pretty good and has been the normal for years. the last few days in FAP was between 1-100 kilobytes, bouncing back and fourth pretty badly. when I have token data the speed appears to be in good shape, only FAP is slower than normal.
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12-17-2021
09:35 AM
I just got to work so I'll have to find out what beam I'm on and do a speed test later today. I kind of feel bad for saying this, but I'm glad it's not just me lol! I was only 20 GB away from getting a game downloaded, and with normal FAP speed it should only take a few days downloading 8 hours a night, but now it probably won't get done this month 😞 in comparison last month when I was in FAP speed I had 11 days until my usuage reset and I was able to get over 180 GB in games downloaded in that time, it was awesome. Maybe the severe storms had something to do with it. I didn't have anything more than some heavy wind but maybe it screwed with wherever Hughes net is located. But anyway enough rambling, thank you for the help, I'll post my beam number and speed test later today!
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12-17-2021
08:43 AM
1 Kudo
So like a few other posts I have the Web Acceleration Not Supported on my status page. I am under FAP right now, and usually when I download games on Steam on my PC during FAP I can get between 200 and 300 KBs, but now it varies from 1-150 KBs, and bounces back and fourth very badly. I thought it was the weather, but when I got some tokens to restore speed, my speed was still slow, about 1-3 MBs when it used to be 2-5 MBs. This started when the Web Acceleration Not Supported happened. Can Hugesnet restore the Web Acceleration please?
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