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MarkJFine
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Joined 13 years ago
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Re: Slow internet
14.4.1 is an issue with the Fusion Acceleration Appliance. This could be one of two things: Either the vsat side was overloaded and lost it's connection to the acceleration server, or the wireless side was slow/unresponsive at the cell tower. The former is usually what happens. However, this is usually a temporary condition and usually clears up after a few minutes. That said, if you're in a remote area served by only one cell tower, and that tower loses power or is under maintenance it could last for days.11Views0likes0CommentsRe: Worst internet service of all
No, what he said was the person was doing poor management of the allotted bandwidth they are given. 200GB/mo is more than plenty for a household of two. There are plenty of posts on this site that explain how to effectively manage their bandwidth. People just don't want to do it, then complain when they go over. When people say they need it for work, that doesn't mean that Zoom needs to be constantly running at the highest resolution all day, which is like streaming HD movies all day. That's just a complete waste of resources.24Views1like0CommentsRe: Internet slows down to a crawl for minutes, and latency/packet loss jumps high
For the most part, the latency in Fusion is dependent upon your wireless signal. Keep in mind that trees have been blooming since March and individual towers are generally slow to increase power levels to compensate. Other than that, the wireless provider used by Fusion has had very few outages. When you go to https://192.168.10.1/limited.html#!/diagnostics/instant_graphs what are the average RSRP, RSSI, and RSRQ levels being shown?134Views0likes0CommentsRe: Increasingly Frequent Lag
Whether you're within your plan or not has zero impact on lag time. Lag time is affected by: 1. What other things on your modem are using the internet, 2. How many other people are using the beam your dish is using, 3. Weather either at your location or at the satellite internet gateway you're going through, 4. How many other people are using that gateway, and/or 5. Potential problems anywhere in the path between the gateway's service provider and the IP address you're trying to get to. ...all at the moment you experience lag.98Views1like0CommentsRe: WiFi is acting up
What's likely happening is either a power brownout is causing the two modems to reset and/or the Fusion modem (the one with only 4 lights) is either having trouble connecting to a wireless tower or registering with the wireless network. This means you have regular satellite internet but the Fusion part is down. Without Fusion being fully operational you will have an immense lag playing games. Recommend trying the following, which might get Fusion to connect properly: 1. At no time should you press any red buttons on the back of either device, nor eject the SIM on the back of the Fusion modem (WL3000). 2. If the SIM has been ejected and is sticking out from the Fusion modem, make sure it's popped back into place before proceeding further. 3. Locate the power bricks to both devices. 4. Disconnect the power cord from both bricks, noting which box loses power when you disconnect either. 5. Wait 60 seconds. 6. Re-connect one of the power cables back to the brick connected to the modem with six lights first (HT3000W). 7. Then reconnect the other power cable to the brick connected to the modem with only four lights (WL3000). The HT3000W will fully connect in about a minute, but the WL3000 may take between 6-10 minutes to fully connect and register. Your WiFi will be unstable during this time as it cycles between standard satellite and Fusion registers with the system. If after 10 minutes you still see Signal and System lights flashing on the WL3000 there is still a problem with being able to connect to the wireless network, likely requiring more help from a rep here or a tech visit. You may want to also look at the following link using a device that is connected to the network, which may give you more clues to what is going on: https://192.168.10.1/limited.html#!/diagnostics/instant_graphs The information on that page should be as follows: 1. A normal Fusion system should have RSRP (wireless signal level) with a number more positive than -110. Note that a number like -120 is more negative and means the wireless signal is very marginal. 2. Public Internet: Up 3. Acceleration Appliance Status: Good - though you may see some bouncing around between this and Blackout/Brownout from the period when you rebooted the Fusion device. 4. Acceleration Tunnel Status: Not Enabled (not even sure that's implemented, tbh) 5. Management Connectivity Status: Established - though you may see two spikes MGMT Disabled from the period when you rebooted the Fusion device. 6. Wireless Receive Signal Statistics and Quality: Ignore that for now. Too complicated to explain here. 7. Wireless Receive Channel: Should show a single line for a single channel number. If it's frequently jumping around to different numbers it means it's having a problem locking on to a specific wireless channel from the nearby tower. 8. Wireless Access Technology: EUTRAN. Hope this helps.15Views0likes4CommentsRe: ht2000w obtained by not registeration
You can't register it yourself unless you had prior authorization to do so (and did so within the requested time frame). You will need the assistance of phone support. You can call phone support or wait until the next available business day to coordinate with a rep here, as was mentioned. As for the sbc file: That's retrieved as part of the registration process. It is tailored to your specific modem capabilities and account/plan and is updated to account for any changes to technical satellite parameters (transponder frequencies, satellite ephemeris, etc.). I don't recommend attempting to obtain one outside of the normal registration process. Not sure what security measures are in place, but I would assume that anything that looks like usual access to the network could feasibly lock your out your SAN.150Views0likes0Comments