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MarkJFine
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Re: I feel cheated/scammed
I happen to be a long time customer that assists the admins with trying to help other people on this message board. I do this without throwing angry insults at people that I don't know, nor trying to stoke other people's anger and discontent. Your response goes to prove my point you're just a malcontent, stirring the pot with zero to offer anyone. Not a good look. Friendly advice: Keep spamming this and other people's trouble tickets with your unhelpful vitriol and see how much help you get from anyone. After this, you'll certainly not get anything from me. Try to have a nice day.30Views0likes0CommentsRe: I feel cheated/scammed
ctafolla02 KathyVoss needs some personal information (your SAN and/or phone number) in order to locate your account. She can't help you solve your problem without it. She can message you, but it would be a whole lot quicker and secure to send her the information she asked for in a private message.180Views0likes0CommentsRe: Guest WIFI connects to wrong IP and subnet
Are you certain it's 43 and not 42? I can't speak for every configuration, but I believe on newer HughesNet systems, the 192.168.10.0/24 block is reserved for locally connected devices (such as the WL3000 and quite possibly the mesh units) in the routing table. The 192.168.42.0/24 block is reserved for user devices, which is why DHCP is defaulting to that. Therefore, anything routing through the wifi or ethernet ports should conform to 192.168.42.0/24 IPs. I may be remembering it wrong, but I think it's been this way since they moved to the HT3000W modems. I would not recommend messing with the modem's routing table, because it could feasibly render the local LAN unusable and then require tech support to get it working again. This is especially true if you use the wifi to administer the modem.57Views0likes0CommentsRe: Mail Delivery System, Mail delivery failed:
Delete it and forget about it. It's likely a fake bounce message being used by scammers to get you to verify your email address to them. If you were able to check the content you'd probably see that the email they're complaining about did not originate from IP related to HughesNet's email servers. The alternative explanation is that you have malware that is acting as a spambot, but that's not as likely. Those usually forge the From: email address to be something other than your actual address so the bounce message would have gone somewhere else.222Views0likes0CommentsRe: I saw Hughesnet is ending, Starlink suggested. Is this true?
If HughesNet's business history tracks, they've never shut anyone off unless a particular satellite was going out of service and the user didn't upgrade. Revenue is still revenue and cash is king, and those satellites still have to recover costs. I really doubt they'd turn off an existing known revenue stream, thinking they can make it up with an unknown market projection. Based on that I'd be willing to think the plan would be to discontinue any future residential service applications in favor of focusing on business terminals. As long as residential customers continue to pay and remain on contract they'll just let attrition take it's natural course. But I really doubt anyone would be cut off if they didn't take any prospective StarLink offer. I would also expect a reduction in any kind of sunk cost/investment towards residential user support, which might include this site. Again, this is just supposition on my part based on past history.354Views1like3CommentsRe: Streaming
Sometimes the Video Optimizer has a problem with 4K streams and times out. I've not noticed this on Paramount+ (yet), but have noticed it on some Amazon Prime ads. If you have the Video Optimizer engaged, you can temporarily disable it using the HughesNet phone app (Usage->Video Optimizer->Off) and then restart the stream. Remember to re-engage it once the stream starts, otherwise it will use a ton of data.68Views0likes0CommentsRe: Slow internet
14.4.1 is an issue with the Fusion Acceleration Appliance. This could be one of two things: Either the vsat side was overloaded and lost it's connection to the acceleration server, or the wireless side was slow/unresponsive at the cell tower. The former is usually what happens. However, this is usually a temporary condition and usually clears up after a few minutes. That said, if you're in a remote area served by only one cell tower, and that tower loses power or is under maintenance it could last for days.55Views0likes0Comments