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About MarkJFine
since
10-29-2012
4 hours ago
MarkJFine
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239
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34
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Wednesday
@mweasnerThere are several technical complications trying to make a 4-band 5GHz wifi radio work on a system like this to get the maximum speed out of it. @C0RR0SIVEand @GabeU make some excellent points and we've all made several recommendations for the interim. Sorry, but we can't help you if you don't want to be helped, or your expectations aren't being met. The box can be proven to be suitable for purpose, so good luck proving otherwise. One last set of recommendations in an attempt to continue be helpful: The problem (as I've seen it) seems to occur more when devices are entering and/or leaving the network. Until it's fixed, it's best to leave your mobile devices and things not needing high-speed for file downloads on the 2.4GHz side, especially if they're getting fringe reception. Those things that are close enough can also be patched in with Cat5 ethernet cable, which works even better than the 5GHz radio. Or, you can continue to make threats about something that's actively being remedied... quite entirely up to you.
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Tuesday
Almost hate to bring it up, but have you tried using an email client instead of the web interface? Pretty sure you could set up a standard POP account using your full email address (e.g., xxxx.xxxx@hughes.net) as the user name with your password and the following server names: incoming: mail.hughes.net outgoing: smtp.hughes.net
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Tuesday
@mweasner Trust me when I say I feel your pain. I've spent a lot of time looking for an expedient way to get the 5GHz radio to work after it crashed because when it works, it's awesome. So I also hope they find out why it's happening and squash it... quickly. Only when the fix is found, fully tested, and known to work reliably in the system will they start rolling out updates - so it's going to take some time. Typically they will accompany that with an announcement here to notify people, but I have also seen email notices sent for such things in the past.
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Monday
2 Kudos
+1 Good call. Have actually measured pretty significant data usage from keyword searches in the guide and from the little java apps (weather, scores, etc.) they install.
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Monday
I should add if you really need to do manual port forwarding, there's a place in the wifi setup to do that.
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Monday
@mweasner UPNP is basically for automatic port forwarding, which may be used for streaming on computers and smartphones, but is also used for online gaming on consoles and using printers (like HP's) across subnets. Port forwarding is not really a hard and fast requirement for some of these things because many providers are getting smart about the potential security risks associated with it. My advice would be that if you turn UPNP off and these technologies still work, there's no real reason to keep it engaged unless you absolutely need it.
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Monday
@Whognu53 Yeah... that's one way to FAP out real quick. You need to be real careful how you schedule recordings in the DTV apps as well, because some of them like to default to OD. I did that once for a movie on HDNet - will not happen again. lol
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Monday
There are recognized issues with the 5GHz wifi crashing on the 2000W and I think it is being addressed. I have had good results with resetting the modem by unplugging the power cord from the power brick, waiting about a minute, then carefully plugging it back in. You don't want to do this fast for several reasons, the most important is the possibility of creating your own power spike in the box. It takes a while for the router to reboot after the modem reboots and associates, so best to leave it alone for 5 minutes or so while it stabilizes. If it doesn't come back at that point, go back and reset it as I described above. It may take 2-3 tries before it sticks, but it will stick. And, coming from Gen4 (and being somewhat critical of it, myself), I'd recommend staying with Gen5. It really is a whole lot better and dealing with some of these early glitches is worth it - my 2p.
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Sunday
1 Kudo
A while back, Withings (now part Nokia :( ) added a capability to display the weather to their Internet-linked scales. It never asked for your location. I was constantly getting the weather for places I'd never even been to because they were using Geo-IP technology on my public IP address. I let them know, vehemently, that it was technically inappropriate for people using VPNs, satellite systems, and the like, because the IP they see doesn't correctly support Geo-IP. They ultimately added an option to set ones location using the GPS in your phone - probably what they should have done all along. You might want to explain to Roku that they're similarly making assumptions based on incorrectly applied technology, and that you should be provided an option to change the location. It's possible they just don't know, and they might just provide that option in an update.
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Sunday
Curious... would have thought just clearing the js cache might be enough and then restarting. Good info.
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Saturday
2 Kudos
Just to amplify on @GabeU's response: Usually wifi printers have to be on the same wifi router as the computer that's being used (unless upnp is enabled, but that's a whole other kettle of fish). Best to disable the wifi radios on the modem if they're not being used to reduce any interference and even as a security measure, but to ensure everything is on one subnet.
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a week ago
If you still need it, you can download from My Account -> Usage above, or directly at http://my.hughesnet.com/myaccount?_udreq=1&tab=Usage.
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a week ago
hmmm... very strange. I've seen an instance where if you are using a 3rd party DNS (e.g., Google's 8.8.8.8) then using the default modem address in Settings won't work correctly. Just to be sure, is it set to 192.168.0.1? <- meaning, the default modem address, not the DNS.
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a week ago
Good to see some other Mac users... I started a thread a while back about recommendations for the next Status/Usage Meter here: https://community.hughesnet.com/t5/Tech-Support/Recommendations-for-next-version-of-Usage-Meter/td-p/78162/jump-to/first-unread-message Unsure what the status is, but I'm pretty sure it's getting some notice, so all of these things may be put back in the next version when it's released. Best advice until then is to manually uninstall the version you are using, then download and install v6.6.1. I'm not totally sure the new version will overwrite/automatically uninstall the old one since the name changed, so always good to uninstall the old one to avoid a version conflict. Hope this helps.
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a week ago
3 Kudos
Good to see another Mac person here, @ruthswinney11. If you just did upgrade, there is no allowance for the first 20 days (as I recall) as your service gets squared away. It's a great time to give the system a good workout and download and stream like crazy without penalty. Your usage gets reset about every hour during this period... Enjoy it.
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a week ago
If you're able to log into XB Live at startup, ignore the tests that use port forwarding, etc. They give a false indication because of the double-NATed nature of the connection and are very confusing. You'll spend hours trying to correct something when there's nothing really wrong (been there, done that already). If you're not able to connect, try using "11g only" on 2GHz wifi or go via wired ethernet if possible - it's a *lot* speedier.
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a week ago
@C0RR0SIVE Hadn't thought of that, but yes, the really detailed status logs have been inaccessible since the 9000. They had to go and make it boring for us exploratory, engineering, poke-around everything, "oh, what makes this work" types. And probably rightfully so! lol
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2 weeks ago
1 Kudo
Hadn't seen it mentioned anywhere so I thought I'd just drop this here so it doesn't get lost: Not sure if this is just me, but it seems there might be a small bug in the modem firmware (version: WIFI_3.4.3.33). When it builds a page to display it is missing a bang (!) after the pound sign (#) when it creates any internal routing links. For example, you should be able to query any of the individual hours in the Hourly History display by clicking on any one of them. Except, the link it creates is something like "http://192.168.0.1/limited.html#/diagnostics/curr_hour_history/55" instead of "http://192.168.0.1/limited.html#!/diagnostics/curr_hour_history/55" so the link fails and goes back to the main page for anything you click on. Simple workaround is to right-click, copy the link, paste link into the address bar, add the bang back after the pound sign, then hitting return. It's annoying and cumbersome, but it does work. Anyone else come across this? If so, can this please be passed to the engineers for the next version?
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Labels:
2 weeks ago
1 Kudo
For the admins: Just did a check on 69.168.97.48 (smtp.hughes.net). It's currently showing on these 5 lists. Of the five, the sorbs spam black list is most likely the predominant one:
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2 weeks ago
1 Kudo
First, I have no idea who said the end-user needs to contact Comcast to correct the issue, that's not how any of this works. But that's irrelevant. Comcast (as others) most likely use one or more of the 150 spam and "abuse" registries, of which HughNet's email server IP(s) might be listed - not your personal IP address. There is another thread where I identified about 6 of those lists that a particular HuhesNet email server resided. The only way to get off these lists is an authorized HughesNet sysad (or similar) works with the *list owners* to get un-listed. The subscriber of those lists (i.e., Comcast) have zero means to get Hughes unlisted, and the list owners won't deal with end-users, because they really could be spammers which defeats the purpose. Plus, none of these parties has anything remotely to do with the administration of the Hughes email server in question. That said, this is not a trivial problem to solve. A whole ton of people have surruptitious malware and viruses on their computers *and phones* that are programmed to remotely send spam upon command. Not saying anyone in this discussion is particularly infected, I'm just saying this so you can understand the sheer immensity of the problem. Quite innocent email servers are getting flagged as spamhauses on these lists, just because one person may have visited a real sketchy website or opened an email they shouldn't have and (completely unbeknown to them) spewed a few of these so-called zombie emails through the system. So as soon as another one of these rip loose through the email server and is detected by one or more of these lists, the list owners dump the email server IP back on the list again. You can only stop the cycle by a Hughes sysad getting the offending email headers from the listowner to trace back to the original IP of the person who sent it and delicately "advise" them to scan their computers and/or phones. Imagine the level of effort to track down the IPs of potentially thousands of these incidents (I suspect there might be even more than that system-wide), and you can quickly see how much of a do-loop this can get into. Bottom line. I'm pretty sure the Hughes people are aware of the problem. I'm also pretty sure someone is working it. But I'm also pretty sure it takes a real long time to resolve, so some patience is necessary. If it helps, Comcast's servers are ironically on a few lists themselves. In fact one of their email servers in NJ was hacked and would routinely blast back spam to any email address that was recieved by it.
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2 weeks ago
Follow up #2: Reliability of Google's DNS didn't last long. Gave up after I started to see a whole lot of DNS errors. Back on the HT2200Ws default DNS for now.
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2 weeks ago
Follow up: Tried rebooting in case the internal DNS was a mess... no joy. In case anyone is interested, Google's open IPv6 DNS servers are at: 2001:4860:4860::8888 2001:4860:4860::8844 They seem to work just fine.
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2 weeks ago
Have a couple of things that use netstat in the background. Running 'netstat -b -I en0' in a terminal manually stops it dead in it's tracks when it gets to an IPv6 address. Changing the network DNS from the default router IPs (either IPv6 or IPv4) makes no difference until you change it to point to something outside HughesNet. Using Google's DNS IPs works fine.... so, something currently up with the DNS at HughesNet?
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2 weeks ago
@rest066c Couldn't hurt going the cat5 (ethernet) route if you can, since it takes any possible wifi incompatibility variables such as mode (a/n/ac, etc.) out of the equation. I'm getting great speeds on my 360 going direct. Pulled a 6.5GB game down in ~20 minutes flat just the other day! If you prefer to experiment with different connections, try varying the modes, bandwidths and channels until you get something that works well. If you have a wifi scanner on your computer that tells you who else is using the channels in the area, that could be a bonus, since it would help debug your setup and help you avoid interference from someone else; e.g., 802.11ac uses up to 4 full wifi channels for max bandwidth/speed that it needs on the HT2000W.
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06-15-2017
11:58 AM
1 Kudo
Inadvertently found that the data amounts taken from Mac's Activity Monitor were using binary rather than base-10 for MB and GB (basically does a netstat and divdes bytes by 1024^2 to get MB, 1024^3 for GB). This immediately accounts for it being 4.85% lower than the amount found in Usage Meter. Just in case anyone was looking.
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06-14-2017
01:08 PM
1 Kudo
@Pete_Vit The part that Talos isn't showing on that link is that the IP is coming up as a hit on six of the 105 spam lists. Even though spamhaus and spamcop are the most used the IP doesn't seem to appear on their list. Regardless, sorbs is widely used and Hughes really should try to fix it. Chances are what's happening is what's called 'Zombie Spam', where someone on the network has a phone or computer with a virus or malware that's "using" their email credentials to proxy into the HughesNet email system upon demand. It's a huge problem and I see a lot of it on the receiving end of that spam coming through my server every day. For Tech Support's info, here are the lists that the IP is listed on:
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06-14-2017
11:31 AM
Lol... I hear ya. And I'd never look a gift horse... yeah I would. :smileylol:
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06-14-2017
11:10 AM
But wait... there's more... lol Started adding an odometer-type thing on the right hand side of that spreadhseet with a macro that "bulbs" it so I can look at specific time periods. I added a button to start the macro and Microsoft wanted me to download about 90MB of extra fonts and stuff, which I did. But HughesNet ignored it all. So... I have no idea what's going on. :smileylol: Digital Karma?
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