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About MarkJFine
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Tuesday
If it's been like this for several days, then your dish is likely out of alignment or the transmitter part of the radio went bad. 12.7.1 is usually a transient code indicating that there was no response from the gateway and it's doubtful that the gateway would be down for so long. Also, since it appears the modem was not in contact with the network, there was no way for the usage to be properly updated. The modem doesn't track it internally and would have no way of knowing if your account reset. Therefore it's showing what it last knew to be true.
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3 weeks ago
2 Kudos
I assume you're talking about not having your plan data deducted during the first 20 days: This only occurs in the very first month of service to make sure the system is working properly.
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08-13-2022
06:51 AM
1 Kudo
"How do we know they cant change?" Think this through: As @maratsade intimated, the system is designed with only a limited bandwidth for so many users in a specific region before the satellite is launched. It's not like you can just go to space and modify a satellite the same way you can add a blade to a server in a terrestrial trunking station. Giving everyone unlimited bandwidth on a limited system would render the whole system unusable. Good luck with Starlink. Can't wait to see what happens to it once they get over-sold and people start complaining because they can't hurl any more LEOs into their constellation to increase bandwidth demand for a given geographical region. And, you may be waiting a long time: They're way, way, way, behind schedule.
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08-12-2022
08:10 AM
1 Kudo
Let me try to understand this: You're complaining because you're using up your data plan too quickly and buying an excessive amount of tokens on your own volition? I don't claim to know your particular situation, but HughesNet can't change their business model - no satellite internet company can do what your're asking. However, there are things you can do to mitigate your problem, such as: 1. Cease random, individual streaming and/or watching videos on Facebook, etc.; 2. Use the lowest 'data saving' rates for whenever you do stream; 3. Disabling automatic updates on all devices and do these manually during the bonus period; 4. Disable routine backing up to the cloud which uses an exorbitant amount of data; and 5. Disable using wifi on phones (and any tablets with sim cards) to use their LTE/5G data plan instead. There are many other like things you can do if you think it through and manage it accordingly. Just saying.
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08-02-2022
07:09 AM
Mine's about the same as @MrBuster: Typically between mid-90s, but mostly upwards of ~110. When storms hit it starts getting wobbly when it drops to between 60-70, and finally quits when it gets down to 31 or below. The upper number may partially have to do with your location within the spot beam reception area (dead-center being best) as well as the takeoff angle and distance to the satellite on the equator. Theory being that the more distance and lower the takeoff angle, the more potential for attenuating moisture and other particles in the atmosphere to disrupt the signal. My understanding is the SQF is actually a linear representation of the inverse of a logarithmic bit error rate. That may partially explain the wide variation of upper values. So for all intents and purposes anything above 90(ish) should be fine given redundant forward error correction techniques. Similarly, the lower cutoff of 31 is likely the maximum BER threshold the system can tolerate.
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07-27-2022
10:45 AM
1 Kudo
Well, the first thing you should know is that I've been a retired defense contractor for almost 10 years. Prior to that was involved with Army projects that included mobile satellite comms, so I'm not an expert but am 100% dangerous. The second thing you should know is that technical companies will invest the most in R&D, maintenance, and overhead - not a whole lot on support. They certainly wouldn't pay premium engineering or management rates for contracted phone support, which is less than pennies on the dollar. Bottom line is that whether you're talking about HughesNet or someone else, you get what you pay for, and you're not getting anyone's best and brightest when you make that phone call. The reason why it is contracted overseas is you can't even find domestic labor to support it for those low wages. Conversely, that kind of user help should not be confused with the support provided by the admins on this site, who are a part of HN corporate management and attend to this site as time allows. They are exceptionally knowledgeable, courteous, helpful, and quite a bit more interested and involved in customer satisfaction (and hopefully tons more expensive) than contracted phone help.
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07-27-2022
08:22 AM
"too many customers per ground station" - not necessarily the case. Too many customers doing server-intensive things simultaneously on a particular ground station's IP gateway is more accurate. A better analogy is everyone on the eastern seaboard turning on their air conditioning at full bore at the same time on the hottest day of the year until the grid collapses. Or more commonly, if you've ever seen your non-filament bulbs dim, it's your power company drawing down to accommodate the load. The grid was designed for that many people using electricity, just not that much of a spike at one given time. There is no remedy, per se, you just wait until the surge subsides. You also can't add more ground stations, because you would also have to add and aim more downlinks from the satellite to those additional ground stations (there are currently 17 of them), not to mention having to construct/procure the facilities to house them. You would also have to add beams to the current suite of 97 beams currently covering the country, then re-map all of them so it covers each area equitably. But this point is moot: The current capacity is the capacity. You can't just roll a repair truck into space to add new spot beams and ground station downlinks from what currently exists. "Is there anyway to tell what ground station I'm using" - The ground station you're on is encoded in the IP gateway you're associated with. It's normally in the format J2xxxyyyHNSIGWzzzz, where xxx is the ground station location ID, yyy is the spot beam ID (for your general location), and zzzz is the particular IP gateway ID that you're currently associated with. You can find it on this page under Association Status. There's no way for you to know how many are loading your IP gateway, but if you feel it's being too sluggish you can try to re-associate to another less congested one by rebooting your modem (as I previously mentioned). The system will then attempt to pick the least congested IPGW available and put you on it.
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07-26-2022
07:57 PM
1 Kudo
It is congestion: Other people are trying to stream at the same time, which is pounding the **bleep** out of the ground station. It doesn't take much to disrupt one person streaming, and it doesn't take too many people trying to stream to disrupt a ground station. Streaming is a very ping-intensive operation and the inherent latency impacts the timing required. It just gets exponentially worse as more people are banging away at constantly eroding time windows until the system just becomes unresponsive.
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07-26-2022
04:58 PM
1 Kudo
Unsure if this works in Office 365 Windows, but I will have several spreadsheets open in Excel and run into the close all dilemma. Learned that Ctrl-Q will close all, but Ctrl-W will close just that one you're using at the moment (use the Cmd key (⌘) instead of Ctrl on Macs). Pretty sure that works in Word and Powerpoint as well.
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07-26-2022
07:23 AM
1 Kudo
The WiFi itself is how the satellite internet is delivered to your devices and is completely independent upon satellite latency and speed. Depending upon the protocol used, your WiFi signal may use multiple channels to widen the available bandwidth from 20MHz, up to 80MHz. The only way this can be impeded is if you have one or more neighbors whose personal WiFi may be using one (or more) of those channels, therefore interfering with it and creating a problem with your local WiFi usage. Usually, WiFi systems will analyze the local environment and pick the first unused set of available channels, but there are WiFi channel scanners for computers that can detect them as well. Regarding the latency values in speed tests: You shouldn't put any faith in them, primarily because of the way satellite internet works. The latency tests weren't designed for the inherent latency that occurs due to the sheer distances involved, nor the additional effects of beam and gateway loading from high intensity of pings that result from server-intense activities such as streaming. The results would be all over the place at any given time. The only credible latency test that should be used is the one provided in the System Control Center's Connectivity Test, which provides an accurate assessment of the latency between your computer and your particular ground station (Wyoming) that includes radio signal latency as well as any processing delays due to user congestion. Given that, any additional latency from the internet backbone, that the ground station is connected to, is negligible for all intents and purposes (basically milliseconds as compared to 600+ milliseconds).
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07-25-2022
09:51 PM
2 Kudos
The satellite is approximately 38,000 km from your dish. Even if your ground station were in the next county it would still be a 76,000 km trip to the gateway, and a 152,000 km round trip. The latency on that is still a half a second, given the speed of light. Latency has nothing to do with the location of the ground station and has everything to do with the fact that the satellite is about 36,000 km above the equator in a geosynchronous orbit. As for many lanes, look at an open source satellite coverage map (pick one, there are many): Each spot beam is aimed at a specific region of the country. The beams are serviced by and distributed amongst the ground stations in order to try to balance the potential population per ground station. What mysterious undocumented lanes were you looking for in particular? Bottom line: What are you talking about? Or, did you just make all that stuff up? Edit: And as for "switching the channel", sometimes the IP gateway that you're associated to gets overused. Simply rebooting the modem will re-associate you to a lesser used IP gateway... it's not magic and you didn't need a tech to do that.
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07-23-2022
03:48 PM
could try converting to CRLF (MSDOS) format to see if copying and pasting still works, or you could incrementally add text until it stops working.
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07-23-2022
08:31 AM
Not sure if this is the reason for the small difference, but it might be possible: Macs treat hitting the return key as only a carriage return with no linefeed (1 total character: 0x0D) while Windows include the linefeed (2 total characters: 0x0D 0x0A). Really depends upon how those are counted and interpreted by the site's editor, even when typed vs. pasted in.
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07-19-2022
02:34 PM
3 Kudos
Realize you're looking for a different answer, but: That particular code means the ground station (the other end of the satellite link that connects to the terrestrial internet) is not reachable for some reason. It could easily mean that there is a weather issue disrupting the link between the satellite and that ground station. If one were to use a computer connected to that modem, this link would tell us where the ground station is so we could determine if it is in fact weather-related. Otherwise, it's possible there's also ranging issue which would almost definitely have to be corrected at the site of the modem/dish.
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07-12-2022
08:17 PM
3 Kudos
Don't hijack a thread you already hijacked... got it. Cool.
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07-12-2022
08:05 PM
3 Kudos
"there are areas that are having trouble with their Beam" Last I looked J2 had a minimum of 97 spot beams being routed across 17 disparate ground stations. These beams are continually maintained in order to ensure proper coverage is attained. I'm pretty sure that excuse is given to uncontrollable callers in attempt to finally placate them.
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07-12-2022
03:01 PM
3 Kudos
@JB39 Mainly because we've learned not to respond to your trolls. This is not social media. Each thread is the original poster's de facto 'trouble ticket'. I am responding just to tell you that it's not real helpful to them to spam everyone's posts with your experiences and irrelevant comments. It just confuses things for them as well as the site admins.
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07-10-2022
07:37 PM
@GabeU He said he was done with this days ago, yet he keeps dragging this on with more obnoxious, self-aggrandizing and mythical fairy tales. Don't fall into his troll-trap. You're just giving him more opportunity to prove his narcissistic, yet inept tendencies.
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07-05-2022
07:55 PM
1 Kudo
It's quite possible your account was hacked from responding to a phishing scam email, thus providing your access info to the scammer, who actually did this. Things like this happen a lot more often than you'd think and is a more likely explanation.
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06-25-2022
10:12 PM
2 Kudos
If you 'cut the wire' then the modem's not connected. If it's not connected, it can't update the system. So if you used all your data 2 months ago it hasn't changed.
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06-25-2022
08:00 AM
1 Kudo
Glad you got some speed back, but just want to point out a few things: 1. Not every school in the country got out the same time as your local schools. The beam you're on covers a wide swath of your local area, but the gateway on the other side of the satellite includes 15 or such beams from various parts of the country. Congestion can occur at any part of the system and therefore from any part of the country. Many schools got out mid-June. 2. I also doubt the same amount of people are using the network at 3am, however, many people can automatically schedule the bulk of their upgrade downloads (and Netflix downloads) at that time. Also consider that if you're on the East Coast that's midnight on the West Coast. And if you think kids with no school the next day aren't up late secretly binging all the Marvel and Star Wars stuff off of Disney+ at that hour... but hey, in my day it was comic books and a flashlight. 👀 3. Also consider that streaming is a very server-intensive activity that will load down a satellite system with an inherent 5-600mS latency in a heartbeat. If you like, I can point you to the details of how that happens and may sporadically happen throughout the day. However, you need to know is that streaming is greatly impacted by latency, not speed, and that latency is impacted by users loading down the system.
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06-21-2022
10:39 AM
2 Kudos
1. First, speeds change invariably over the course of the day, and speed tests will vary depending upon the technology that is used. Not all speed tests will work correctly with satellite. 2. Speed tests won't give you any clue as to the problem you may be having with streaming services because each service is different and not all work very well over satellite. That said, streaming services work very different than downloading a single file, which speed tests are designed to evaluate. Streaming involves several files as well as several parts of files (packets) that must be acknowledged to ensure they are received in order if at all. 3. Stopping and starting of a stream, which may look like and be reported by an app as 'buffering', is generally not a speed issue over satellite. It has to do with data latency across the network and the ability of your streaming app to communicate properly without timing out to the streaming server (and vice versa). Many times if the latency is too high a request for a new set of 'frames' may appear too late for the server to recognize to do something about it, so the server is waiting for either a resend or it just gives up and stops, giving you an error. 4. Latency is typically 500-600 mS at best over satellite (100s of times longer than terrestrial internet) and can't be improved due to the physics of radio waves going from your dish, to the satellite, then down to the ground station, out to the terrestrial internet, and then back through the reverse path. It can be negatively affected by the number of people actively using the internet your spot beam at the satellite, at the corresponding ground station where it connects to the terrestrial internet, or by the routing by the ground station's internet provider and backbone. You can improve streaming performance by ensuring you are using the lowest resolution available, which lowers the amount of pings the app has to make to the server, thus alleviating the potential impact of latency. Most of the apps initially set this resolution and data rate very high with so it's worthwhile to check the settings on each app you use: Roku in particular uses a tremendous amount of data and has a high refresh rate, making it particularly susceptible. Conversely, Netflix does some kind of preloaded caching for movies and shows which is all done in the background. I have no idea where it's stored, but Netflix seems to work extremely well over satellite. We've been watching Stranger Things 4 and other series with little to no problems at all using the lowest setting (configured on the web site, not the app). Other services like Disney+, Hulu, and ESPN+ depend upon the time of day, day of week, etc., and it can vary quite a lot. For example, I can watch an episode of Obi-Wan Kenobi on a Thursday at 11:30 EDT during lunch on my 55" Samsung TV and it will run all the way through without stopping once. However, once it hits 12:30 it will start to have problems for about an hour where it has to be restarted after about 5 minutes of play. The problems magically go away at 1:30. It all depends upon the user loads mentioned in #4 and could be an indication that others just have the same idea of trying to stream during lunchtime. Conversely, I have very few problems watching anything using the Disney+ app on an iPad while walking or running on a treadmill. This is a fact of how the system works. Techs may find something to improve performance slightly, but you will still have many of these technical limitations no matter what is done. This is what people mean when they say you can either learn to work satisfactorily within those limitations or without the service altogether. The choice is yours.
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06-17-2022
03:02 PM
1 Kudo
We'd been getting these massive black ones in hordes. I ended up moving all the furniture into the center of the room, spraying Raid Max Ant & Roach around the circumference of the room. Worked like a charm and haven't seen them since. Just noticed them this week doing a virtual Jan 6th on my driveway and front porch... did the same but in the exterior and not a one crossed the line alive. Stuff works great.
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06-16-2022
10:55 AM
Squirrel, rabbit, deer, fox, bear, or coyote. Take your pick, and those are just the mammals. The ants are just horrendous this year.
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05-29-2022
02:03 PM
1 Kudo
I seriously doubt crack heads get up at 5 or 6am to update their stuff.
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05-15-2022
01:10 PM
1 Kudo
I don't believe that it's operational.
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05-15-2022
08:20 AM
2 Kudos
@GabeUSave your time and ignore him. You can't teach him anything.
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