Hi again, It has been six months and I have just learned to put up with this and upgraded my service to account for constantly having to reload pages that freeze and videos that get stuck, recently my phone line has had a hum on it and people say that they are having a hard time hearing me, the grounding rod that the telephone demarcation box is attached to is very old and in a very bad place so its always been my plan to replace it... I also have a new computer and a newer operating system but I'm still having the same problems. When my satellite dish was installed the installer hooked up the ground wire for the incoming signal cable to an old propane line that just disappears into the foundation, this house was built in 1940 and I have no idea how old that propane line is but due to corrosion issues and the fact that it could have a plastic coupler or some kind of rubber seal in it somewhere (which would not make it a good grounding point) I've always suspected it as being a possible problem to the Internet being slow here. So... to get to the point... to solve both problems I drove an eight foot long galvanized 5/8" thick grounding rod into the ground behind the satellite dish and ran a new ground wire for the signal cable and hooked it up to the new grounding rod, the service is working amazingly well now videos are streaming like they should and I only have to reload things every once in a while, I'm going to see how things go but I may downgrade my service back down if I end up not needing the bandwidth. It is hard to quantify how much money and time this has cost me all over an installation error, if I really wanted to pursue this it would probably end up costing HughesNet a lot of money, but that is more time and effort than I'm willing to put into a billing issue so I'm just going to let this go as a learning experience. My advice to everyone that is having slow Internet problems though is that if you can't get any kind of resolution within a month or two get a technician to come out and take a look at things if you don't know how to fix them yourself, don't put up with it as long as I did.
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