SockelL
Freshman
Joined 4 years ago
User Profile
User Widgets
Contributions
Re: Why am I blocked from logging into my hughesnet account?
So I ended up talking with support on the phone. They had me try clearing my browser history. That did not work. Then they must have done something because after several seconds, they asked me to retry to the page and voila, suddenly the page was no longer blocked. Don’t know what they did but it’s fixed.2.2KViews0likes1CommentWhy am I blocked from logging into my hughesnet account?
So we’ve used up our monthly data and I want to buy data tokens to get us by until it resets. Done this many times before. I go to my.hughesnet.com and I see a 403 error. Request blocked. Too much traffic or configuration error. I can log on for this community, but anything for my account or billing, etc is blocked. I’ve turned off modem for several minutes and turned back on and checked and there is no script blocker or ad blocker on my browser. My internet had been working all morning until now.2.4KViews0likes3CommentsRe: Process of installing replacement modem
Remy, Thank you for crediting the upcoming technician fee. Think I’ve been a customer for about 15 years and don’t remember ever updating the modem at all. Appreciate you taking time to read our community posts and offer solutions. Hoping we will have internet again by tomorrow afternoon.2.1KViews0likes0CommentsProcess of installing replacement modem
About a week ago, we decided to change our plan to the next one up, which provided 15GB of data. Tried to change my service plan online, but website would not let me so called customer support. Was told the reason I could not change my service plan online was because I had an older HT1100 modem and I would need to upgrade to a newer modem to go to the next plan up. Support person quoted me a better rate for the plan I wanted with a 2 year contract and said new modem would be sent to me at no charge and I could simply replace my old modem and follow the instructions provided to install my new modem. So I agreed to get the new modem. It arrived a few days ago and last night I tried the install. Followed the directions, which indicated the install process would take about 60 minutes. After about 3 1/2 hours, all lights were not on abd the install had not worked and we had no internet. Unplugged everything for about 10 minutes and tried install again. 6 1/2 hours later, still no success, so made a call to Tech Support today. They walked me thru several things and could not get the modem to install. Bottom line: was told because they could not resolve my problem remotely, a technician would need to be sent to my home and I will be charged a fee for this. Kinda disgusted at this point. If I knew this replacement modem would end up costing me I would have stayed on my old plan. Don’t understand why an existing customer has to pay for Hughesnet to get their own equipment functional, especially after they talked me into getting the new equipment. Ok rant over.2.1KViews0likes3CommentsChange name on billing
I've contacted HughesNet twice to get name on account updated to my new married name. Each time I log in, website still shows old name under billing address line. Tried to edit this and everything is editable except name field (which is wrong). Last time I called them, was told name had been updated in their records but it takes extra time for website to reflect the change. That has been months ago. What does it take to get the website updated?Solved3.5KViews0likes4Comments