About KerryAnne

Hello! I had two hughesnet dishes installed at my ranch last Saturday (April 17, 2021). One works fine, not the best but we take what we can get. The other does not work at all. We spent about an hour and a half on the phone with hughesnet today trying to figure out what is wrong. I was transfered to multiple different people, multiple tests were done, everything on the end of the hughesnet employees was fine, but still the equipment does not work. I tried to get a technician out to help, I guess hughesnet does not do that. I then tried to cancel the account of the equipment that doesn't work. I was given the runaround, transfered up to 15 times or more, spoke to so many different people, and eventually was hung up on when I was laughed at by the hughesnet employee and lost my cool and replied to him, "yeah its real ****ing funny". This was after an hour and a half of being transfered to new employees over and over again and having to explain the situation multiple times. At this point I would just like to cancel that account! It was put under a business account, too, which is strange because I don't have a business. I don't know why I have to pay for something that does not and never has worked. Its been 6 days since it was installed and it has never worked at all. I am messaging from the account I have that does work, I couldn't  get the Number from the other one because it does not work! Please help!  ... View more