bv1717
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Joined 3 years ago
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Lifeline program question
Hi there, Would Hughes be participating in the lifeline program eventually since I have an application ID but so far it seems that at one point Hughes was participating but then when funding ran out of the ACP and EBB programs they didn’t continue accepting lifeline. not sure if you guys can submit feedback to see if maybe some day Hughes will allow the lifeline benefit to be applied to internet service since I don’t think the landline service offered would qualify173Views0likes0CommentsRe: Question about Fusion Service
Hi Remy, So for my current account if I wanted to upgrade to Fusion for a month (meaning paying for one month of service up front) is that possible or would I lose the promotions on my account when upgrading to fusion then downgrading back to my current plan. Since I spoke with tech support and they said that it's not possible to downgrade from a fusion self install to a lower tier plan due to a system activation needing to take place.1.1KViews0likes0CommentsRe: Question about Fusion Service
Hi Remy, So for my current account if I wanted to try Fusion for a month (meaning paying for one month of service up front) is that possible or would I lose the promotions on my account when upgrading to fusion then downgrading back to my current plan. Since I spoke with tech support and they said that it's not possible to downgrade from a fusion self install to a lower tier plan due to a system activation needing to take place.1.2KViews0likes4CommentsRe: Question about Fusion Service
It’s a bit confusing since sales said that I can always add it for a month then downgrade but when I asked via chat they said that fusion requires a new 24 month commitment on top of your existing agreement which makes it seem like your getting a 4 year contract instead of a 2 year one. So trying to figure out if trying fusion is going to cost me an entire $400 ETF if I decide to downgrade.1.2KViews0likes7CommentsQuestion about Fusion Service
Hi there, A bit new to the community so not sure where to post this. When we signed up one of the sales reps mentioned that there is an option to try Fusion for a certain amount of time (30 days) and then if it doesn't work for you then a downgrade is possible without losting the promo rate. When I spoke with the fusion department they said that I would need to start over my entire 24 month commitment if they honored the trial offer and did a self install of the fusion gateway. Is there any way to test fusion for a month to see if it works for me since we were on a CAFII plan before but got swapped to a new Jupiter 3 setup so don't really want to do a brand new contract when we just started with a new setup.1.3KViews0likes10Comments