MelAnders78
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Joined 3 years ago
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Re: Customer Service
That was NOT my intention! Now you are basing judgement on me. Re-read, I used her name for a reason. You are reading too much into this. I did NOT come on here for this. This is my last message unless I hear from the company themselves. I’m not here to argue with someone I don’t even know.3.8KViews0likes3CommentsRe: Customer Service
I was unable to screenshot the response from Erika because she closed the chat so fast! And yes, I’m basing it off one person and I’ve been in the CS industry for MANY years and when I see or talk to agents like her I will call them out! Treat others the way you want to be treated. Plus, CS agents need to learn from their mistakes. If we don’t speak up the companies may never know. Plus, like I said, I had not even had their service for a full 24 hours yet and stated that in my opening comment.3.8KViews0likes5CommentsCustomer Service
I had my internet installed yesterday and last night I was watching a 30 minute show and it took over one hour to watch. I used the chat option and the agent, Erika, was hateful! When she came on she sent me a message that said, “I’ve never spoken with you so I’m ending the chat.” I didn’t even have time to comment. I tried again and waited for 20 minutes! Way to go Hughes for not taking care of customers. Either that or you hire the laziest people. This does not settle well with me. I hadn’t even had service for 24 hours and that is how I’m treated?!?!