Very dissatisfied
I have been a Hughes Net customer for 2 yrs. I pay on time and never miss. I came into a financial change in my life and reached out to Hughes Net for disconnection. I was told that I had to pay a $340.00 fee to disconnect (even though I have been a member for 2 yrs, honored my contract) Of course I was given the choice to suspend account, or a discount on services (I get it, they have a job to do as well). I kindly explained that again, my financial situation has changed and I needed to reconstruct my spending. I pleaded with them, I asked if they could forgive half of the disconnection fee. Long story short, I had to pay the $342.49 or continue to pay the monthly fee for the next 18 months (again, what part of the plea did they not understand about a financial change in my life) I kindly apologized for my mishap in life and paid the disconnection fee (I did not want to have to worry in 6 mos, 18 mos, whatever to remember to cancel service, I have enough to worry about at this time. I have never been made to feel so used. I would not recommend this service. So sad that a multi million dollar business can not at least forgive half. So sad.Terrible service and lied about the gift card.
Not only is this the worst service I have ever had, but the whole $200.00 gift card is a scam as well. You have to go to a specific site and apply for what they promised you. Upload your 1st 2 invoices, only to be denied. Then you are told you have to call. The person I spoke with was VERY rude and arrogant. He told me I did not fill out the request for the promotion within the specific time frame? WHAT TIME FRAME? I AM STILL A CUSTOMER PAYING FOR THE SERVICE!!! Bottom line is, it's 100% BS. An outright lie to get customers. I can't wait until my area gets another option!!!
Not working
Hello all, so last month I couldn't get wifi to work, thought oops forgot to pay the bill. Well I didn't. It said I had went over on GB and could buy a token. I had 4 days so nah. Got busy with life and it never worked the payment for this month was paid but till today I couldn't get WiFi couldn't get into my account nothing. So I emailed asking for the past few weeks get credit since I was unable to use and it shows on the account. I read many stated the same issue I have been having
Poor customer service
The speed of internet is slow so I called customer service to increase speed. The new price is much higher than Xfinity. Then I asked when will my contract expire. I was told after 1 year. So I went back to Xfinity. Now they are telling me about a $220 charge for breaking contract. Hughnet is penalizing me for their customer mistake? Its an unfair practice and absolutely horrific customer service. Do not join Hughnet...speed and custo.er service are extremely poor!
Not worth it!
I don't recommend Hughesnet. Service is overpriced and unreliable, customer service reps are not knowledgeable, and hard to understand as most of them do not speak English as their first language. It doesn't matter how much you pay per month you will never get unlimited high speed Internet. Period.Rebate ?
What a joke the rebate is . I've had to mail receipts off and such before for rebates but talk about trying to make something harder to get than it's worth . Tell me that isn't by design . Can't wait till this contract is up with this lame, slow, data cheating , sometimes outages, company that just seem to oversell their data packages to everyone when the they don't really have that much data 🙄Service & billing
I made my first monthly bill yesterday & I am truly upset, I am on SSI & don't even make a $1000 month when I signed up for Hughes net I thought it was going to be a great thing I only received Internet & WiFi. I explained to her I was on SSI & I could not pay a large bill & she was very supportive said she would do all she could do & my sign up fee wasn't even $15 she said I had free installation fee $100 gift card, the gift card I tried to receive it you have to have 2 bills when the guy came to install for me he gave me no bill so I have not been able to get that & the no installation fee that was a bold face lie because my first bill is supposed to be $64.98 for 12 months then it will go up to 89.98 but yesterday i look at the bank & they took out $163 from my account I called & he said it's for the equipment no one told me I had to pay for equipment but that's how they feel you in because most people consider NO installation fee. Plus the service is not high speed at all & I ran out of my gigabytes. I hope no one falls for what I did she lied to me or was not honest about everything just to make a sale. These companies take advantage of people that can't afford it.
