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Coastalsun
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Re: Early termination fee
Hopefully so! Now why do you think the person who I talked to on the phone said I needed to come here to try to resolve the early termination fee???? Guess it's par for the course. They've hung up on me numerous times--hold the line and let me check on that--then the line goes dead. One of them basically called me stupid. And now sends me here to solve an issue I have with billing.5.6KViews0likes2CommentsRe: Early termination fee
I am waiting. I only called them today because of their texts. And he told me to report the termination fee ordeal here. From what I can understand, this is for customers. Don't know how that can help, but I did what he told me and I sure appreciate your support.:)5.7KViews0likes4CommentsEarly termination fee
I don't know why, but I was told by a rep to come to this place to report my issue with early termination fee. If I were to start from the beginning and write about all the issues I've had, there would not be enough space! But basically on this topic, my husband called and got Hughes Net satellites (2) installed at our RV Park. He called a local man in southwest Louisiana. Got his number from a sign. He explained that there was a special--free installation and a lower price per month. And I know we are a business, but they signed us up as a personal account. Don't know why. My husband said that the man had an accent and was difficult to understand. But he never understood there would be an increase in the monthly payment or that we were entering into a verbal agreement for a 2 year contract. This is business is in a hurricane prone area. We had these satellites installed 9 months after Hurricanes Laura and Delta destroyed our business. It took that long to get our small business going again. We would NEVER enter into a 2 year contract with anyone having a business there!!!! One of our satellites was turned off in January by Hughes Net and an early termination fee added to my bill. I called (always a nightmare--they hang up on me, tell me conflicting info, etc) and was told that I or my husband cancelled one of our accounts. Not true!!!! Told more that 1 rep that we did not!!! Never did they offer to turn it back on. Wanted to argue that we cancelled and I got hung up on. Finally, one of them took my monthly payment and agreed that was all I owed, but stated someone may call me about the termination fee. No one did, but I got billed the same fee and now getting texts. After getting on the phone with a rep, yet again....I was told to report here. I also reported to the ___ ! They won't allow me to put those three letters.Solved5.8KViews0likes9Comments