About Coastalsun

I don't know why, but I was told by a rep to come to this place to report my issue with early termination fee.  If I were to start from the beginning and write about all the issues I've had, there would not be enough space!  But basically on this topic, my husband called and got Hughes Net satellites (2) installed at our RV Park.  He called a local man in southwest Louisiana.  Got his number from a sign.  He explained that there was a special--free installation and a lower price per month.  And I know we are a business, but they signed us up as a personal account.  Don't know why.  My husband said that the man had an accent and was difficult to understand.  But he never understood there would be an increase in the monthly payment or that we were entering into a verbal agreement for a 2 year contract.  This is business is in a hurricane prone area.  We had these satellites installed 9 months after Hurricanes Laura and Delta destroyed our business.  It took that long to get our small business going again.  We would NEVER enter into a 2 year contract with anyone having a business there!!!!  One of our satellites was turned off in January by Hughes Net and an early termination fee added to my bill.  I called (always a nightmare--they hang up on me, tell me conflicting info, etc) and was told that I or my husband cancelled one of our accounts.  Not true!!!! Told more that 1 rep that we did not!!!  Never did they offer to turn it back on.  Wanted to argue that we cancelled and I got hung up on.  Finally, one of them took my monthly payment and agreed that was all I owed, but stated someone may call me about the termination fee.  No one did, but I got billed the same fee and now getting texts.  After getting on the phone with a rep, yet again....I was told to report here.  I also reported to the ___ !  They won't allow me to put those three letters. ... View more