" Also, if usable service is not guaranteed, then neither is payment." Utter nonsense. If you need to cancel, you will need to call 866-347-3292. You will have to pay the cancellation fee. To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account. The instructions for removing the radio are here: http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041328-0001_b_0.pdf They'll also be included in the return kit. Best of luck to you.
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