About JeanieOwen

For the entire time I have had HughesNet, I have had minimal to no service. Speeds of 4-5 when I was told I would have 20. At one point, I was talked into increasing my plan to over 189.00 a month because it was claimed that I was using too many minutes. I have been continually charged the 4.99 fee every month for Norton "service" that I cancelled because it was discovered that they were causing more issues for me than they helped. This fee has never been dropped even though I have requested it several times. I went back to the minimal plan to save money and found absolutely no change to the lack of speed, buffering and shut downs that spontaneously occur. I have found that T-Mobile is going to be offering wifi in my area. When I receive notification that it is available, I want to be able to drop HughesNet with no termination penalty. I will happily return the modem and you can even come to get the dish off my roof(if you do not damage my roof). I just want out with no further charges. You have charged me many times what the service is worth already plus charging me for Norton service that I do not have. Please send me an email documentation to the effect that I will not be charged termination fees when I cancel and I will be satisfied. ... View more