About Sally Thomas

YES!!!! 🙂  My friend just replied this morning from both of her AOL email accounts, so all is well, for now. AOL is known for doing this sort of thing, so I expect it will happen again down the line. Thanks for going to bat for us, Amanda. Much appreciated. ... View more

Your experiences with AOL tell the story. It's a crappy "sevice". When I lived on a remote cattle ranch and only had dial-up, I wanted something faster, but I refused to even deal with an entity that felt the need to filll up my mailbox on a weekly basis with their silly CD....I did find a use for those.....target practice.  Yes, Hughesnet serves my current needs very well, and I do get testy when things don't go the way they should, but the alternatives are not even worth considering. I have no choice where I am....dial-up or satellite, and since I purchased the equipment in 2007 I could choose to dump them, but I don't feel like going through the hassles of trying out a new provider only to find they, too, have problems. The best I can do is come here and try to make others aware of my own issues with Hughesnet and how I was able/not able to resolve them.  It usually works out.  In this present issue wiith AOL and our emails....I really believe the issue is with AOL and they need to fix it....even if Hughesnet has to be the one to step in and alert them that they are being stupid. ... View more

AOL is also blocking gmail accounts today. Go figure. ... View more

Terry, I already copied and pasted the correct email address for my friend. In fact, when she sent me an email FROM that address I "replied" with her email, and even that bounced back as "undeliverable".  ... View more

Another weird twist in this tale.....my friend (whom I am blocked from emailing by hughesnet) has website that contains her email link (the AOL one) and I was able to click the link and send her an email via the link (which is sent from my hughesnet email). I did this at 3:17 this afternoon and thus far the email has not been bounced back.  ?????? Why would this make a difference? ... View more

Thank you, Amanda. What is strange is that three days prior to today's blockage, my friend had sent me an alternate email address (her business AOL address) to use and that was the one blocked, Then today her home email address was blocked, so it was progressive issue for past 3 days. I have contacted her on Facebook to report the issue, as well as having my daughter in another state and using SBCglobal send emails to the AOL addresses to see if they get through or are also blocked.  This should be a fair test to see where the fault lies. ... View more

I noticed this issue reported in the past and the "advice"/resolution was that it was AOL's fault and their users needed to contact AOL to resolve it. I have to wonder if that was true. ... View more

Here is my case number:45746464 ... View more

I have just sent mine. Two emails bounced back just now even after following Summer's instructions. No more tweaking MY system, it's a HUGHESNET problem. ... View more

I just had another email to an AOL address blocked, so I contacted hughesnet support and chatted with Summer Hendrix who told me to do this: Summer Hendrix: Once your on the www.systemcontrolcenter.com site, Click the I icon to launch the Advanced pages. On the left menu, click the Web Acceleration link. Click the Control link.Check (to disable) or uncheck (to enable) the box beside Disable Web Acceleration and then click the Submit button. I don't know if that will do the trick, but will test it and let you know on this forum. ... View more

I am having the same issue. I have one friend who uses AOL for her business email and I am not able to send her an email from Hughesnet email.  I thought it was a problem with my friend's email address, however that is not the case as she has assured me. Hughesnet has been known to block certain domains in the past, so I should have known it was happening in this case as well.  I get a huge email with cutesy ads and other crap from Hughesnet including this message: There was an issue delivering your XXXXXXXX message to  User name of email address not valid Get It Delivered! Check the XXXXXX part of XXXXXXX for misspellings or missing letters. If you find an error, correct it in your contacts list or address book for next time. If the address looks correct, there might be an issue with the recipient's domain. If necessary, contact your recipient another way (e.g., phone or text message) to confirm their email address. Or contact your mailbox provider for help. So, I am also reporting censorship/blocking of domains by Hughesnet. Nothing new, getting old. ... View more

Bev, please contact executive customer care for Hughesnet. They are really caring and will get to the bottom of the problem. Give them all the information you can and provide contact info. They WILL get back to you and they are REAL people who speak ENGLISH and don't read from a script. executivecustomercare@hughes.net ... View more