bobhoyt3son
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Re: double billing, i want a credit!
Yes, I am well aware you offered that. However your CSR said they can only send a paper bill with a charge of $5.00. I repeatedly told her I don't want a paper bill, I can manage my own bill. So, are ;you saying now, I don't need a paper bill at all, cause that works for me. Liz was who I was responding to with my concern anyway. WOW!5.4KViews0likes2CommentsRe: double billing, i want a credit!
I don't want a paper bill. I will make my payments on the due date in the future. I won't pay an extra $5.00 for a service offered to us that was never explained. For the record we were never told there was a balance of $172. or for what it was for. Something doesn't make sense, so while I have resigned to the fact, you don't win with HUGHESNET, I prefer an email notificaton when my bill is due. I got one today, saying we have a balance due for 6/25/22. So, i know you can email bills. Very aggravated with this whole process. I already have posted on my calendars to pay on the 14th of each month. Keep the paper!5.4KViews0likes5CommentsRe: double billing, i want a credit!
I am on the phone with customer service right now, they don't listen to what is being said. I am now on hold for almost 15 min. which is not acceptable. I don't want a paper bill, I don't want auto. payments, I am fully able to make my payments on the 15th. This is the worst experience I have ever had with any company I have done business with. I explaine to Denise 3 times what had happened, she is saying I owed something which is not right. We paid up front for all fees.My Account (hughesnet.com). I need someone to help me to get my $69.05 back and take auto. payment away5.4KViews0likes1Commentdouble billing, i want a credit!
On May 14th I made a payment for 78.12. It has cleared myt account, I then set up automatic billing and on May 22, $94.05 was taken from my account for June. I now see on my banks site there is a pending about due to come out today. That is doulble billing and I would like this fixed. So far, this has been a nightmare. I understand it is an auto payment, but my online statement for June showed a 0 balance. Please fix this or I will be forced to make my payments manually every month. Thank you!Solved5.4KViews1like10Comments