EricS. Thanks for the comments. I was out of the house by 5:30 this morning and had inactivated all devices. Between 5:30 and 8:00 am, we lost all our remaining Bonus Zone allowance. It is also happening to our Service Plan at a slower rate. Interesting enough, this is the fourth time we have experienced this with the the final conclusion being we needed a new modem. We had at one time had the attention of a second level support person, who seems to have disappeared. I am more than upset with having low level support. As you, we have been a long time user. We have heard that Gen 6 is on the horizon, but we have heard that for quite awhile. Starlink maybe a better option depending on your location.
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