I called to cancel my service today since I am moving. I was told that I cannot get a refund of money paid for service from July 27th to August 26th, even though today is July 27. My payment due date was not until August 6th. Why can't I get a refund since the payment was not even due? I understand having to pay the early cancellation fee, but how can the company withhold money when I cancel my service?
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I sent all the required information in for HughesNet Rebate Offer #HD1036 twice. I sent all requested information on 10/26/22. I emailed the Rebate Center twice after mailing the forms, only to be told that they did not have any record of submission. So, I mailed the required documents again on 12/1... this time sending the manila envelope certified. The USPS tracking shows that the envelope was delivered to their P.O. Box on 12/5, but I still have not received an email confirmation from the Rebate Center with a claim reference number so that I can check the status of the rebate. I am very frustrated as I feel that your company is not honoring the rebate agreement and simply does not want to issue the $300 rebate. I see that other people online are experiencing the same issue. I am going to report this matter to the authorities if I do not receive this rebate soon as it is false advertising and deception by your company to say customers will receive a $300 rebate but then not send the money. I have tried my best to be patient, but my patience has run out. Please help in any way that you can.
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