I've been a customer of HughesNet for 8 years, as it is the only provider available in my small community. I have my original subscriber agreement from 2014 which states that if you lease equipment and terminate early, you would owe $300 for the Hughes net equipment. The original conversation between myself and installer or Hughes net rep advised the lease payment would go away at the conclusion of my first contract (3 years?). I've noticed the bill summaries are not itemized under the billing tab... and recently inquired further to discover I have been paying 14.99 equipment lease for 8 years. Upon contacting customer service to question this- I was told the lease payment never really goes away and that paying it gives me the right to get new or upgraded equipment at no cost. I asked for new equipment and was denied because "nothing is wrong with my current equipment"...... Ultimately, I feel that HughesNet is taking advantage of customers who have no other choice for internet services. Has anyone else had any experience with these lease fees for long periods of time or been able to get the upgraded equipment?
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