Forum Discussion

hb3's avatar
hb3
New Member
2 years ago

equipment lease

I've been a customer of HughesNet for 8 years,  as it is the only provider available in my small community. I have my original subscriber agreement from 2014 which states that if you lease equipment and terminate early, you would owe $300 for the Hughes net equipment. The original conversation between myself and installer or Hughes net rep advised the lease payment would go away at the conclusion of my first contract (3 years?). 

I've noticed the bill summaries are not itemized under the billing tab... and recently inquired further to discover I have been paying 14.99 equipment lease for 8 years. Upon contacting customer service to question this- I was told the lease payment never really goes away and that paying it gives me the right to get new or upgraded equipment at no cost. I asked for new equipment and was denied because "nothing is wrong with my current equipment"...... Ultimately, I feel that HughesNet is taking advantage of customers who have no other choice for internet services. Has anyone else had any experience with these lease fees for long periods of time or been able to get the upgraded equipment?

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    2 years ago

    The lease payment doesn't go away. As long as you lease it, you'll pay the fee. This is clearly stated in the subscriber agreement. The installers are subcontractors, and they have no say regarding HughesNet's policies. Unfortunately, if it was in fact the sales rep that stated the three year thing, it's far too far out from the call to review it, so there's not really anything they're going to be able to do today.

     

    The only option to not pay the lease fee is to buy the equipment instead, but this has to be done at the time of service agreement.

     

    Any person who signed up for a lease account and is still with HughesNet is still paying the lease fee, and there are likely some that have been lease customers longer than you.

     

    For reference, if you signed up eight years ago and you've never upgraded, there's a good chance you can upgrade to Gen5 and at least get a newer type modem, though the outside equipment you have may be Gen5 compatible, so it may not need to be upgraded. It's also possible that, if you upgrade to Gen5 service, you could terminate your lease account and start a buy account, but only a rep can say whether that's the case.