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BRaffaelli

About BRaffaelli

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Date Last Visited
‎03-21-2023 02:08 AM

Re: Data Tokens Gone at Start of Billing Cycle

by in myAccount and Billing
‎03-20-2023 08:01 PM
‎03-20-2023 08:01 PM
Thanks for looking into this.  That's unfortunate you were not able to find the escalation.  I suppose it's on me for not following up sooner.  Four feet of snow, power outages, flooding, and other distractions are my only excuse (besides not making this a priority).  Your thinking there might have been an error on the site/system sounds right.  There are quite a few other customers having or had the same problem around the same time of my issue.  BTW - I just purchased 25GB of data tokens about 2 weeks ago, which is why I have 27Gb. ... View more

Re: Data Tokens Gone at Start of Billing Cycle

by in myAccount and Billing
‎03-20-2023 06:53 PM
‎03-20-2023 06:53 PM
PM sent, I hope (hung waiting for at least 10 minutes?!?). ... View more

Data Tokens Gone at Start of Billing Cycle

by in myAccount and Billing
‎03-20-2023 06:17 PM
‎03-20-2023 06:17 PM
On November 19, 2022 (last day of billing cycle) Data Tokens Remaining was at 63.23 GB. On November 20th Data Tokens Remaining was at ZERO.  I called Tech Support on 12/9/22 and the agent said an engineer will look at it and get back to me.  Never heard back.  A few days later my account had 2.6 GB of Data Tokens.  I called again and agent kept saying I used up the Data Tokens.  I'm on a 50 GB/month plan and only once did I exceed that by 1-2 GB.  There's no way I burned 62 GB on Data Tokens in 1 day! ... View more