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BRaffaelli
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Joined 2 years ago
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Re: Data Tokens Gone at Start of Billing Cycle
Thanks for looking into this. That's unfortunate you were not able to find the escalation. I suppose it's on me for not following up sooner. Four feet of snow, power outages, flooding, and other distractions are my only excuse (besides not making this a priority). Your thinking there might have been an error on the site/system sounds right. There are quite a few other customers having or had the same problem around the same time of my issue. BTW - I just purchased 25GB of data tokens about 2 weeks ago, which is why I have 27Gb.5.5KViews0likes0CommentsData Tokens Gone at Start of Billing Cycle
On November 19, 2022 (last day of billing cycle) Data Tokens Remaining was at 63.23 GB. On November 20th Data Tokens Remaining was at ZERO. I called Tech Support on 12/9/22 and the agent said an engineer will look at it and get back to me. Never heard back. A few days later my account had 2.6 GB of Data Tokens. I called again and agent kept saying I used up the Data Tokens. I'm on a 50 GB/month plan and only once did I exceed that by 1-2 GB. There's no way I burned 62 GB on Data Tokens in 1 day!5.5KViews0likes9Comments