Forum Discussion

BRaffaelli's avatar
BRaffaelli
Observer
2 years ago

Data Tokens Gone at Start of Billing Cycle

On November 19, 2022 (last day of billing cycle) Data Tokens Remaining was at 63.23 GB. On November 20th Data Tokens Remaining was at ZERO.  I called Tech Support on 12/9/22 and the agent said an engineer will look at it and get back to me.  Never heard back.  A few days later my account had 2.6 GB of Data Tokens.  I called again and agent kept saying I used up the Data Tokens.  I'm on a 50 GB/month plan and only once did I exceed that by 1-2 GB.  There's no way I burned 62 GB on Data Tokens in 1 day!

Tokens Missing
    • BRaffaelli's avatar
      BRaffaelli
      Observer
      2 years ago

      PM sent, I hope (hung waiting for at least 10 minutes?!?).

      • Damian's avatar
        Damian
        Moderator
        2 years ago

        BRaffaelli

         

        I received your PM and thank you for providing me with this information. Give me a moment to investigate both the status of the escalated case and hopefully the cause of this issue. -Damian 

  • mjbeanard's avatar
    mjbeanard
    Freshman
    2 years ago

    You know? I have been with Hughes for five years and have taken advantage of their Token promotions a number of times with no problems ever. The first of this year I switched to the 50 g plan. The spring promotion came up and I have gotten free tokens before, but for the first time, this year, I have yet to see the tokens applied. They usually appear in about five days, it has been 8 days, even if I subtract 2 days for the weekend, that is 6  business days. It looks like I won't be getting them, I wonder if it has something to do with problems with the 50g plan.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      2 years ago

      I have the 50GB plan and have never had a problem with tokens.  The reps on this site can check your account and see what happened, and they can also apply the tokens. Just give them some time to check into this. 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      2 years ago

      mjbeanard 

       

      It might be beneficial to start your own topic about this issue to ensure the reps see it to help. Posting on a topic that's over a month old may not get their attention. 

       

      To note, hopefully you'll hear something from them today, but being that it can take them a working day to reply, it may not be until Monday that you see one. Again though, I would start your own topic.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        2 years ago

        Good advice.  Maybe the mods will lock this thread, since it's old.