Orgel75
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Joined 2 years ago
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Re: Unhappy Customer Review
The early termination fee is high, and the equipment has to be dismantled and returned. If Hughes judges the equipment to be in unsatisfactory condition, the customer has to pay the full NEW purchase price to Hughes. The risk and potential cost of all that is prohibitive.4.6KViews0likes3CommentsUnhappy Customer Review
We got Hughes so we could run a small business from home (work on the computer and have occasional zoom calls). The satellite internet has been worthless since day one! The speed test ALWAYS says our upload/download speed is "good" and "better" than what was guaranteed. I've spent hours with tech support struggling with the language barrier. They finally connected me with someone whose first language was English, and he spent about six minutes with me reconfiguring our equipment to connect "to their fastest satellites." Why was I not connected to those to begin with? After the reconfiguration...NOTHING improved. We cannot play videos, games, without long pauses to buffer. Zoom audio is intermittent and it's impossible to run both visual and audio together. Web pages load slowly. The service is absolutely useless. Tech support tries to tell my it's our equipment. Really? All of it? Three iPhones, a MacBook, and a HP desktop are all the problem? Why do the iPhones and MacBook all work quickly when connected to ANY OTHER service than Hughes? Our monthly bill for a non-working service is $91.83. Nearly $100/month for a service that has NEVER delivered what was promised. I don't have money to throw away! I will never be more glad when the next 15months are over and we can be rid of this "service."4.6KViews2likes7Comments