About BungalowMo

I have had my service for just a few days and there are a few issues. When the installer was connecting the cable coming in the wall, he saw that my wall plate was buggered up where it mounts to the wall "box". I told him I can get a new wall plate with good mounting holes and swap it out. (I have spent 23 years in the pro AV industry as an installer & service tech, this was an easy task...I thought). After getting a new plate, I realized the cable he ran was just flush with the wall, as in, it was so tight, I could not pull the cable through to be able to connect the plate & push the cable back into the wall. This is called a "service loop". I have none. I checked in my basement & followed that line all the way to where it was coming in. There was NO give...no way to give me more cable at the wall.  <-- that is problem #1   Second....I cannot watch anything without constant buffering. I cannot enjoy watching TV because of this.  I called them this am & the gal on the phone was not understanding me. Truth be told...I had a hard time understanding her because she talked SO fast. I asked her to slow down several times, but she continually went back to fast. I asked to speak with a supervisor several times. Never got one.  She then said that the (I believe) post install team needed to get back to me in 3 to 5 business days & I am to remain near my phone and available. Yes, she actually said this. So I told her I will stay off my phone for the next week and wait for them, to which she replied "yes".  I am not happy. I'm ready to cancel this entire thing. It's only about day 4 and they have already left a real nasty taste in my mouth. ... View more