About Kayla96

I don't know what's going on with my internet and it seems like Hughesnet customer service does not help customers when they need it! I was on hold for 50 minutes to be hung up on after the hold music stopped playing. 50 minutes. I have a 18 month old who doesn't give me nearly as much time for myself as I gave to hughesnet to get assistance. Tried live chat 3 different times just to receive 10 messages(each time) stating Thank you for your patience, our agents are busy assisting other customers. My internet browser will not search, my apps on my roku will not even open so there is no complaint of buffering because it is not working entirely. I have tried changing the channels with the admin wifi settings, restarting my router. Still no luck! If anyone has a way to contact hughesnet actually receiving a response please help! I pay for my Hotspot on my phone to get 40 hours a month, usually only have to use it during bad weather and now it's almost completely drained, I have children who have homework and I have children who have that certain show they routinely watch in the morning. This is by far the worst experience I have had, being with this internet provider for almost 3 years now. ... View more