Kristis67ss
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Joined 12 months ago
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Re: Upgrade charge is ridiculous!!
Yes, I would absolutely like to see if the corporate reps can help! Can you please tell me how I contact a corporate rep? When I call it's obviously not a corporate representative, they are the ones that tell me it's $300 and will offer nothing else. Believe me, I've asked. So any direction you can help me with would be greatly appreciated!4.6KViews0likes1CommentRe: Upgrade charge is ridiculous!!
Yes I understand they have to pay the tech to come out to my house. But $300 to change the dish on my roof, which they will most likely use the same screws from the old one, and to unplug the old modem and plug in the new one, using the same lines already installed, is not $300 worth of hardware and work. Heck, the new install fee was only $150. So I'm sorry but no matter how much you feel you need to defend them you just can't convince me that this is even close to right! More should be done to keep their existing customers happy too!4.7KViews0likes3CommentsUpgrade charge is ridiculous!!
I have been a customer for several years now. And that's because Hughes Net is my only choice where I live right now. I called to upgrade my service to the new "BETTER JUPITER SERVICE" and was told it would cost me $300 for the upgrade. That's for a tech to come out and put a new dish on my house and a new modem inside. I asked if there was way to get the free installation like they advertised for a new customer. Nope! Not for a loyal existing customer. $300!!! I could cancel my service when the contract is over and then come back as a new customer to get the free installation. This is by far the worst internet service I've ever dealt with! I wish I had another choice. 🤨