About billfuller3

Internet has been down for the past three weeks, but sporadically connects at times for maybe a minute or two, and then goes back out again.  I live in an extremely remote location with only wifi calling.  So I called tech support from civilization.  Support technician (who was very nice) told me to go back home and check the state code, which was 12.4.1 , and then call back.  She gave me a case number, but the new support person wouldn't even open it.  I went through the same stuff trying to explain that I can't physically be at the router because there is no cell service at my location, and wifi calling is my only option.  I was then told that I could pay $150 for a site visit.  Wow.... a 10 year customer can't get a free service call?  Would they rather risk to lose my business than to send somebody out to fix things, sell me an updated router, etc?    ... View more