Jamie388
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Re: Wanting to cancel
I should add that if we can get this upload issue fixed we would keep the service as we do really like it other than we use dish anywhere (hopper needs 4mbps or more upload) and other services that require 4mbps or more on the upload speed. But I'm not sure if there's anything that can be done to get the upload speeds higher than the current other than the ht3000w does show overheating at times so I'm assuming that could be a issue but it's not always overheating.1.5KViews0likes3CommentsWanting to cancel
Was told by chat reps before allowing the service to be installed that there was a 30 day guarantee on the service. The upload speed is super inconsistent and does not support my family need. Hughesnet Fusion has done good for us except for the upload speed not getting above 1-1.5mbps even after moving the fusion wireless antenna device around even though the tech installed it in the most optimal signal place of my house, But this upload speed it doesn't support our families need we need 4mbps upload to the full 5mpbs upload that we are supposed to be provided. So now we need to cancel but I've found I was lied to a out the 30 day guarantee of trying the service out and cancel without a etf with my reading on this forum. So I'm hoping one of the corporate representatives on here can help us and get the etf fee waived.1.5KViews0likes5Comments