Was told by chat reps before allowing the service to be installed that there was a 30 day guarantee on the service. The upload speed is super inconsistent and does not support my family need. Hughesnet Fusion has done good for us except for the upload speed not getting above 1-1.5mbps even after moving the fusion wireless antenna device around even though the tech installed it in the most optimal signal place of my house, But this upload speed it doesn't support our families need we need 4mbps upload to the full 5mpbs upload that we are supposed to be provided. So now we need to cancel but I've found I was lied to a out the 30 day guarantee of trying the service out and cancel without a etf with my reading on this forum. So I'm hoping one of the corporate representatives on here can help us and get the etf fee waived.
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